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Branded customer service : the new competitive edge
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ISBN: 1576754049 9786612298806 1282298801 1576758869 9781576758861 9781609943233 1609943236 1576752984 9781576752982 Year: 2006 Publisher: San Francisco, Calif. : Berrett-Koehler,

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Abstract

The author of the bestselling A Complaint is a Gift, (Over 100,000 copies sold) details how to create a definitive, recognizable style of service that reinforces a companies brand values every time a customer interact with an organizational representative.

Brands
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ISBN: 9786610242344 1134529171 1280242345 0203495020 0415251834 0415251826 9780203495025 6610242348 9780415251822 9780415251839 9781134529124 9781134529162 9781134529179 1134529163 8176494801 9781280242342 Year: 2004 Publisher: London New York

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Celia Lury considers the interrelated dimensions of the brand: as a creator of space, time and community, as a form of intellectual property and as an increasingly important medium of exchange in a global economy.

Marks of excellence: the history and taxonomy of trademarks
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ISBN: 0714834483 9780714834481 Year: 1997 Publisher: London: Phaidon,


Book
Dictionnaire de noms de marques courants: essai de lexiculture ordinaire
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ISBN: 2864603403 Year: 1998 Publisher: Paris Didier Erudition

I know that name! : the people behind Canada's best-known brand names from Elizabeth Arden to Walter Zeller
Authors: ---
ISBN: 1550029797 1282809474 9786612809477 1770701265 1417594101 1550024078 9781550024074 9781417594108 Year: 2002 Publisher: Toronto, Ontario ; Oxford, England : Hounslow Book,

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Full of fun facts, intriguing trivia, and engrossing explorations of more than 100 Canadians who beat the odds to become household names.


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Museum branding : how to create and maintain image, loyalty, and support
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ISBN: 9781442263444 9781442263451 9781442263468 1442263466 Year: 2016 Publisher: Lanham, Md Rowman & Littlefield

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Branding a museum helps it stand out from the crowd by giving it an image and personality with which visitors and supporters can identify, increasing their emotional attachment and encouraging them to return. In Museum Branding, Wallace offers clear, practical advice on how to brand a museum department-by-department, step by step. By highlighting case studies from museums of every type and size, she emphasizes that brains, not budget, create a successful branding effort. This new edition is heavily updated to reflect digital branding from start-to-finish and features three entirely new chapter


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Trade Name Creation
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ISBN: 3111357481 9783111357485 3111000796 Year: 2017 Publisher: Berlin/Boston De Gruyter, Inc.


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Developing insights on branding in the B2B context : case studies from business practice
Authors: --- --- ---
ISBN: 9781787562752 1787562751 9781787562776 1787562778 9781787562769 178756276X Year: 2018 Publisher: Bingley, United Kingdom : Emerald Publishing,

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Abstract

This book presents real life business-to-business (B2B) branding cases. The book deploys a theoretical-practical approach, where theoretical and conceptual frameworks related to key branding topics are supported by empirical case studies. Each case helps to illustrate the framework and discuss its applicability in practice. Through the presented exploratory case studies, the authors provide fresh examples from business practice that are easy to comprehend by undergraduate students, and are easily applied by managers in the field. The book consists of three main parts, covering important aspects of B2B branding. It presents several aspects of external as well as internal branding, supplemented by novel approaches in B2B branding. In addition, the book offers examples of best practices, as well as notable mistakes made by companies involved in branding processes. Thus, it provides a holistic perspective, which will enable companies to learn not only about best practices, but also about pitfalls in the area of corporate branding. In addition to the novel practical cases, each chapter provides relevant theoretical underpinnings presented in a simple, down-to-earth manner. The book highlights recent research areas and coming trends within B2B branding. The book is suitable for everyone with an interest in B2B branding, regardless of background or previous knowledge of branding.

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