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Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance.

Customer services. --- Customer services --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

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Customer services. --- Customer services --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Klantendienst.

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Customer services. --- Customer relations. --- Commerce --- Business & Economics --- Marketing & Sales --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

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Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences. By exploring the most common causes of conflict--including the Me Generation's frustration with Gen Yers' constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities-- Generations at Work offers practical, spot-on guidance for managing the differences with consideration to each generation's unique needs. Along with the authors' insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resources offers: * in-depth interviews with members of each generation, * tips on best practices from companies successfully bridging the generation gap, * and a mentorship field guide to help you support the youngest members of your team. Generations at Work has the tools that are key to helping your workforce interact more positively with one another and thrive in today's wildly divergent workplace culture.

Diversity in the workplace