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Service breakthroughs : changing the rules of the game
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Authors:
Heskett, James L.
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Sasser, W. Earl
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Hart, Christopher W.L.
ISBN: 141657686X Year: 1990 Publisher: New York : The Free Press,
ISBN: 141657686X Year: 1990 Publisher: New York : The Free Press,
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Abstract
Keywords
Service à la clientèle. --- Ventes --- Customer services. --- Sales management --- Gestion. --- Service à la clientèle.
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