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Health attitudes.

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Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders. Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research.

Tourism --- Tourists --- Research --- Methodology. --- Attitudes. --- Attitudes --- Evaluation.

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« Août 2014. Un château célèbre, une maison de retraite qui ferme, des archives qui s'ouvrent. Une épaisse liasse composée de petites fiches attrape le regard. On y lit : « Buveur impénitent », « impulsif et violent », « malade mentale », « insulte au personnel », « trublion de la pire espèce », « à ne jamais reprendre ». Ces formules expéditives stigmatisent des centaines de pensionnaires étant partis, volontairement ou non, entre 1956 et 1980. L'historienne fait surgir de cette source les pratiques gestionnaires d'une institution en charge de personnes âgées, les scandales de la vie d'hospice, mais aussi une galerie de portraits, des trajectoires singulières, toutes marquées par les guerres et les crises du XXe siècle. Le fichier de Villers-Cotterêts permet d'entrer de plain-pied dans une histoire discordante de l'État social et de mettre en lumière la persistance de la disqualification des vieux pauvres. Qui sont ces femmes et ces hommes âgés qui ont suffisamment dérangé pour susciter un dispositif disciplinaire de papier spécifique pendant plus de vingt ans ? Quelle histoire nous livre l'administration de ces « indésirables » ?. »--Quatrième de couverture.

Old age homes. --- Older people --- Attitudes.

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"In contemporary South Africa, power no longer maps neatly onto race. While white South Africans continue to enjoy considerable power at the top levels of industry, they have become a demographic minority, politically subordinate to the black South African population. To be white today means having to adjust to a new racial paradigm. In this book, Jacob Boersema argues that this adaptation requires nothing less than unlearning racism: confronting the shame of a racist past, acknowledging privilege, and, to varying degrees, rethinking notions of nationalism. Drawing on more than 150 interviews with a cross-section of white South Africans--representationally diverse in age, class, and gender--Boersema details how they understand their whiteness and depicts the limits and possibilities of individual, and collective, transformation. He reveals that the process of unlearning racism entails dismantling psychological and institutional structures alike, all of which are inflected by emotion and shaped by ideas of culture and power. Can We Unlearn Racism? pursues a question that should be at the forefront of every societys collective consciousness. Theoretically rich and ethnographically empathetic, this book offers valuable insights into the broader sociological process of unlearning, relevant today to communities all around the world"--

Africa --- History --- White people --- Race identity --- Attitudes.

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Biographical note: Werner Fleischer, Dipl.-Pädagoge mit den Schwerpunkten Erwachsenenbildung und Psychologie, ist als selbständiger Berater, Coach und Moderator in Kliniken und Krankenhäusern deutschlandweit tätig. Benedikt Fleischer, B.Sc. in Wirtschaftspsychologie, M.A. in Kulturwissenschaften, zertifizierter Trainer für das DISG-Verhaltens- und Arbeitsplatzprofile, Coach und Berater im Pflegbereich. Martin Monninger, examinierter Gesundheits- und Krankenpfleger, seit 2011 pflegerischer Leiter der Zentralen Notaufnahme Reutlingen, Kreiskliniken Reutlingen GmbH. Long description: Der vierte Band der Reihe erklärt die Bedeutung von Rollen- und Verhaltensprofilen im Alltag für die Mitarbeiterführung und -entwicklung, die richtige Ansprache und Gesprächsführung sowie das Arbeiten im Team und zeigt auf, wie Verhaltensprofile helfen können (Rollen-)Konflikte proaktiv anzugehen und Prioritäten und Bedürfnisse der einzelnen Mitarbeiter abzuleiten und aufeinander abzustimmen. Es wird erklärt, was eine Rolle ist, wie es zu Rollenkonflikten kommt und wie Leitungskraft und Mitarbeiter mit Rollenkonflikten umgehen können.

Employees --- Social role. --- Conflict management. --- Attitudes.