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Hospitality Experience is an exciting introduction to hospitality management. Step-by-step it shows students how to create and manage unique hospitality experiences. The book provides clear answers to important questions regarding hospitality management, beginning with what it is and who the (future) players involved in it are. It gives a complete overview of the hospitality industry and all the aspects of hospitality management, from design to delivery of hospitality experiences.This new (third) edition of Hospitality Experience has been thoroughly revised and updated to include the latest developments in the field of hospitality management. The real-world examples have also been updated to reflect these most recent developments.

Service industry --- hotelwezen --- hospitality management --- hotelmanagement