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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Application software. --- Management information systems. --- Big data. --- User interfaces (Computer systems). --- Information Systems Applications (incl. Internet). --- Business IT Infrastructure. --- Computer Appl. in Administrative Data Processing. --- Big Data/Analytics. --- User Interfaces and Human Computer Interaction. --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Data sets, Large --- Large data sets --- Data sets --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Communication systems --- Computer science --- Information technology --- Quantitative research. --- Human-computer interaction. --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Data Analysis and Big Data. --- Management. --- Computer-human interaction --- Human factors in computing systems --- Interaction, Human-computer --- Human engineering --- User-centered system design --- User interfaces (Computer systems) --- Data analysis (Quantitative research) --- Exploratory data analysis (Quantitative research) --- Quantitative analysis (Research) --- Quantitative methods (Research) --- Research