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In traditional contracting, a lot of disadvantages and challenges are discovered, which induced a new way of contracting, namely performance-based contracting. This thesis presents a review of literature on performance-based contracts (PBC) within the maintenance, repair and overhaul (MRO). Regarding the increase in outsourcing of internal services from an industrial client’s point of view and the competitive and profitable benefits of servitization from the manufacturer’s point of view, contracting for performance is an emerging and essential subject in both private and public companies. The appropriate contract design and management heavily depends on multiple factors, such as performance, KPIs, targets, risks and incentive systems. By categorizing and bundling present publications on the subject, the goals is to provide an extensive overview on the topic and detect gaps in literature in order to propose areas for future research.

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This thesis bundles the literature that exists on demand learning models in the context of revenue management. When a seller of a good or a service is faced with unknown demand, it is in his best interests to forecast or model future demand. By making use of demand learning models, the seller is able to learn about demand over time and model what demand may look like. During this process, he is faced with the exploration-exploitation trade-off. Learning requires the sacrifice of short term revenue, which is traded off against the possible gains in long term revenue. A grouping and an analysis of models that are based on the same basic assumptions is provided, along with the identification of a best performer for a specific setting based on T-period regret. Finally, a flow chart is presented that serves as a tool for the reader to identify which models are best suited given a specific situation.

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Performance-based contracts (PBCs) are gradually more often used in different industries such as services, logistics and outsourcing. A large increase in use of PBCs is noticed in the defense industry. This also holds true for the amount of literature produced on performance-based logistics (PBL), which is the type of PBC that is typically used in the defense industry. This literature review provides an extensive summary of literature regarding the use and the content of these PBL contracts. It starts with a general search through the PBC literature which is used as starting point for a systematic literature review on how these contracts work in the defense industry. The review elaborates the most on the contract implementation phase and the contract elements. Especially the goals of the PBL contracts, the incentives for both parties to stick to the contract and the performance indicators are discussed. The benefits from PBCs in the defense industry and the challenges addressed to these contracts complete this literature review. The findings from the literature are compared with four cases from the defense industry.