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Quatrième de couverture : "Partant du constat que les professionnels de santé sont démunis face aux exigences qu'impliquent leurs modes de fonctionnement futurs, Ingénierie logistique et santé leur offre des méthodologies d'optimisation innovantes et des outils d'aide à la décision qui leurs sont adaptés. Cet ouvrage propose un diagnostic spécifique du fonctionnement du secteur de la santé. Il présente les caractéristiques de l'ingénierie logistique et met en exergue l'aspect opérationnel du système hospitalier."

Hospital Administration --- Medical Informatics --- Hospital Restructuring

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Outside back cover : "The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman : • Demonstrate how a great service brand evolves from the core values that nourish and protect it • Extrapolate instructive business lessons that apply outside healthcare • Illustrate the benefits of pooling talent and encouraging teamwork • Present a proven prescription for creating sustainable service excellence. Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service."

Hospitals, General --- Hospital Administration --- Leadership --- history --- Hospitals, General - history --- Hospital Administration - history

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This book explores the current wider political, social and economic context of hospitals in the public and private sector globally and identifies the push and pull tension between the demands of the quality regulator and the requirements of health care commissioning processes. This book draws on the evidence of what works to improve the quality of hospital services in the development of medical and clinical leadership models. The book seeks to develop a specific paradigm shift in understanding the development of medical leaders by promoting a culture of engagement through participation and one that is defined by the experiences of medical leaders. The editors examine new and emergent models of leadership and their contribution to explain effective and sustainable change and suggest that theoretical models of leadership are often unable to explain many of the practice led challenges presented in hospitals. It will be useful reading for specialists seeking to develop their own learning as a leader and who identify their learning needs.

Medicine. --- Health administration. --- Practice of medicine. --- Medicine & Public Health. --- Health Administration. --- Practice and Hospital Management. --- Health services administration. --- Hospital administration. --- Medical practice --- Practice of medicine --- Physician practice acquisitions --- Clinical sciences --- Medical profession --- Human biology --- Life sciences --- Medical sciences --- Pathology --- Physicians

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La 4ème de couv. indique : "L'hôpital est un lieu où s'expriment les transformations de notre société. Il est aussi caractérisé par la variété des intervenants qui le font vivre, la complexité des liens hiérarchiques ou informels qui le structurent et la succession des réformes qui cadrent son rôle. Ce milieu sous tension crée un environnement particulièrement propice à la dégradation des relations et à l'émergence des conflits. Pourtant, la qualité des relations humaines au sein de l'hôpital est désormais reconnue comme élément contributif essentiel à la qualité des soins. Les auteurs de l'ouvrage combinent une pratique hospitalière et la maîtrise des outils offerts par la médiation professionnelle. Ils analysent le contexte et les enjeux de la qualité relationnelle en milieu hospitalier et ouvrent les perspectives d'une approche professionnalisée. Cet ouvrage décrit des méthodes et des outils efficaces et fait des propositions concrètes pour les professionnels hospitaliers."

Hospital Administration --- Negotiating --- Professional-Patient Relations --- Personnel Administration, Hospital --- Médiation --- Hôpitaux --- Administration hospitalière. --- Aptitudes sociales. --- Négociation. --- Gestion du personnel. --- Management par la qualité. --- Médiation. --- Hôpitaux. --- Hôpitaux --- Risques psychosociaux --- Gestion des conflits --- Personnel --- Conditions de travail --- Administration. --- Prévention --- Hospitals --- Relationship quality --- Mediation --- Personnel management --- Employees

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Translating the realities of healthcare reform and healthcare costs into competitive hospital practice is the goal of this accessible, jargon-free guide. Taking its cue from Michael Porter’s highly-regarded business strategies, it offers a sound framework for hospitals looking to develop efficient, patient-centered service delivery, identifying keys to clinical, administrative, and marketing success. The book organizes business and clinical priorities where they intersect so that physicians throughout healthcare systems can understand their role in building and sustaining innovation, and leverage their strengths and system resources toward meeting patient needs. In addition, chapters review eight core strategic tools, describe possibilities for their implementation, and provide in-depth findings on Porter’s methods as used in a diverse group of hospitals across Lebanon. Included in the coverage: · Porter’s strategies in health care: cost leadership versus differentiation strategy · Sources of competitive advantage · How to prepare an organization for innovation · Strategic framework in a hospital setting · Application of Porter’s strategies in Lebanese hospitals · Correlation between type of strategy and performance A well-designed blueprint for enhancing patient satisfaction and system cost-effectiveness, Strategic Thinking in a Hospital Setting is aimed at both frontline physicians in practice and those assuming administrative positions in healthcare facilities and in hospital settings in particular. .

Medicine. --- Health care management. --- Health services administration. --- Health administration. --- Practice of medicine. --- Medicine & Public Health. --- Health Administration. --- Health Care Management. --- Practice and Hospital Management. --- Health facilities --- Strategic planning. --- Administration. --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Health services administration --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Medical care --- Health planning --- Public health administration --- Medical practice --- Practice of medicine --- Physician practice acquisitions --- Administration --- Management --- Public health administration. --- Hospitals --- Hospital administration --- Hospital management --- Public health --- Management and regulation