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This collection takes a critical look at the overarching trends that affect current library policy and practice regarding the process of delivering information services, and how factors such as public policy, economics, and popular culture will continue to affect those trends in the future

Reference services (Libraries) --- Electronic reference services (Libraries) --- Reference librarians --- Librarians --- Libraries and the Internet. --- Internet and libraries --- Internet --- Librarians, Professional ethics for --- Library ethics --- Library science --- Libraries --- Library reference services --- Reference work (Libraries) --- Information services --- Public services (Libraries) --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Information technology. --- Effect of technological innovations on. --- Professional ethics. --- Moral and ethical aspects --- Reference department