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Bibliometrics --- Science indicators --- Bibliometrics. --- Science indicators. --- Iran.

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Bibliometrics --- Science indicators --- Iran.

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This book will inform and inspire librarians, archivists, curators and technologists to make better use of data to help inform decision-making, the development of new services and the improvement of the user experience. With the wealth of data available to library and cultural heritage institutions, analytics are the key to understanding their users and improving the systems and services they offer. Using case studies to provide real-life examples of current developments and services, and packed full of practical advice and guidance for libraries looking to realize the value of their data, this will be an essential guide for librarians and information professionals.

Web usage mining. --- Libraries --- Library statistics. --- Bibliometrics. --- Evaluation.

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Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways, including: * Distance education * Use of library Web sites * Partnerships and consortia for electronic collections * Ways to effectively embrace change for continuous improvement. Readership: Senior librarians, library directors, and trustees will learn how to see the library as the customer does with the aid of dozens of tools to measure service quality - from mystery shoppers and benchmarking to surveys and group interviews.

Information user --- Library research --- United States --- Public services (Libraries) --- Bibliothèques --- Evaluation. --- Services aux usagers --- Evaluation --- Bibliothèques --- Library Services --- Bibliometrics --- Public services (Libraries) - Evaluation. --- Public services (Libraries) - United States - Evaluation --- United States of America