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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

Business planning. --- Consumers' preferences. --- Customer relations. --- Customer relations --- Customer services --- Commerce --- Business & Economics --- Marketing & Sales --- Consumers --- Research. --- Consumer research --- Business enterprises --- Business plans --- Corporate planning --- Corporate strategy --- Corporations --- Strategy, Corporate --- Planning --- Strategic planning --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Customer services.

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• Reference Manager
• EndNote
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This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.

Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami

Public services (Libraries) --- Libraries and community. --- Libraries --- Customer relations. --- Conflict management. --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Community and libraries --- Communities --- Conflict control --- Conflict resolution --- Dispute settlement --- Management of conflict --- Managing conflict --- Management --- Negotiation --- Problem solving --- Social conflict --- Crisis management --- Public relations. --- Security measures. --- Public services --- Services to users --- Services for