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This book explains and then helps readers live with the psycho-techno phenomenon that is bring your own technology (BYOT). Readers will learn how to understand these new end-users and their demands, as well as the strategic and tactical ramifications of these demands. Next, it covers the broad range of technical considerations such as selection, connectivity, training, support, and security. The text includes best practices and case studies of well-known companies, including IBM, Ford, and CarFax--
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Computer technical support --- Information technology --- Evaluation. --- Contracting out --- United States. --- Hewlett-Packard Company --- Procurement.
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This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Computer technical support. --- Information technology --- Support services (Management) --- Support, Computer technical --- Technical support, Computer --- Computer industry --- Computer service industry --- Business support services --- Management --- Management. --- Customer services --- IT infrastructure library. --- ITIL --- Computer technical support --- E-books
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The objective of the 2nd International Conference on Green Communications and Networks 2012 (GCN 2012) is to facilitate an exchange of information on best practices for the latest research advances in the area of communications, networks and intelligence applications. These mainly involve computer science and engineering, informatics, communications and control, electrical engineering, information computing, and business intelligence and management. Proceedings of the 2nd International Conference on Green Communications and Networks 2012 (GCN 2012) will focus on green information technology and applications, which will provide in-depth insights for engineers and scientists in academia, industry, and government. The book addresses the most innovative research developments including technical challenges, social and economic issues, and presents and discusses the authors’ ideas, experiences, findings, and current projects on all aspects of advanced green information technology and applications. Yuhang Yang is a professor at the Department of Electronic Engineering, Shanghai Jiao Tong University. Maode Ma is an associate professor at the School of Electrical & Electronic Engineering, Nanyang Technological University.
Computer networks -- Maintenance and repair -- Handbooks, manuals, etc. --- Computer technical support -- Handbooks, manuals, etc. --- Computer technicians -- Handbooks, manuals, etc. --- Electrical & Computer Engineering --- Engineering & Applied Sciences --- Electrical Engineering --- Engineering. --- Information storage and retrieval systems. --- Telecommunication. --- Renewable energy sources. --- Biotechnology. --- Alternate energy sources --- Alternative energy sources --- Energy sources, Renewable --- Sustainable energy sources --- Electric communication --- Mass communication --- Telecom --- Telecommunication industry --- Telecommunications --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Construction --- Information systems. --- Communications Engineering, Networks. --- Renewable and Green Energy. --- Environmental Engineering/Biotechnology. --- Information Systems and Communication Service. --- Chemical engineering --- Genetic engineering --- Power resources --- Renewable natural resources --- Agriculture and energy --- Communication --- Information theory --- Telecommuting --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Industrial arts --- Technology --- Electrical engineering. --- Renewable energy resources. --- Environmental engineering. --- Computers. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Environmental control --- Environmental effects --- Environmental stresses --- Engineering --- Environmental health --- Environmental protection --- Pollution --- Sustainable engineering --- Electric engineering
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