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Dissertation
Development of the Lead-to-cash process
Authors: --- --- ---
Year: 2013 Publisher: Gent : s.n.,

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Abstract

LoQutus bestaat uit een team van business process ICT-architects die zowel Java als.NET oplossingen biedt. Het Lead-to-cash proces is een intern proces dat het volledige dienstverleningsproces van LoQutus ondersteunt. Dit proces verloopt echter inefficiënt.De ontwikkeling van het Lead-to-cash proces houdt in dat het proces geanalyseerd wordt, er een architectuur wordt opgesteld en dat vervolgens de oplossing geïmplementeerd wordt.Tijdens de analyse werd er overgeschakeld van een Business Process Management benadering naar een Adaptive Case Management benadering. Na deze analyse werden de vereiste componenten bepaald.Hieruit bleek dat dit Lead-to-cash proces perfect past binnen Ground Lion. Dit is een nieuw project binnen LoQutus dat draait rond dossierbeheer. De ontwikkeling binnen Ground Lion bestaat uit het uitbreiden van de mogelijkheden, voornamelijk op vlak van front-end. LoQutus consists of a team of business process ICT-architects both providing Java as well as.NET solutions. The Lead-to-cash process is an internal process that supports the entire services process of LoQutus. This process, however, is inefficient.The development of the Lead-to-cash process consists of analyzing the process, building an architecture and implementing a solution.During the analysis the emphasis has shifted from a Business Process Management approach to a Adaptive Case Management approach.The required components were determined after this analysis.This indicated that the Lead-to-cash process fits perfectly within Ground Lion. This is a new project revolving around case management. The development within Ground Lion consists of extending the possibilities, mainly in terms of front-end.


Book
Fundamentals of Business Process Management
Authors: --- --- ---
ISBN: 9783642331428 9783642331435 3642331424 3642331432 Year: 2013 Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer,

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Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way individual activities are performed, but rather about managing entire chains of events, activities and decisions that ultimately produce added value for an organization and its customers. This textbook encompasses the entire BPM lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.    In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 100 hands-on exercises – many with solutions – as well as numerous suggestions for further reading. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website fundamentals-of-bpm.org.


Book
S-BPM Illustrated : A Storybook about Business Process Modeling and Execution
Authors: --- ---
ISBN: 3642369030 3642369049 Year: 2013 Publisher: Springer Nature

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S-BPM stands for “subject-oriented business process management” and focuses on subjects that represent the entities (people, programs etc.) that are actively engaged in processes. S-BPM has become one of the most widely discussed approaches for process professionals. Its potential particularly lies in the integration of advanced information technology with organizational and managerial methods to foster and leverage business innovation, operational excellence and intra- and inter-organizational collaboration. Thus S-BPM can also be understood as a stakeholder-oriented and social business process management methodology. In this book, the authors show how S-BPM and its tools can be used in order to solve communication and synchronization problems involving humans and/or machines in an organization. All the activities needed in order to implement a business process are shown step by step; it starts by analyzing the problem, continues with modeling and validating the corresponding process, and finishes off by embedding the process into the organization. The final result is a workflow that executes the process without the need for any programming. To this end, in the first step a very simple process is implemented, which is subsequently extended and improved in “adaption projects,” because additional problems have to be solved. This approach reflects the organizational reality, in which processes must always be changed and adapted to new requirements. This is a hands-on book, written by professionals for professionals, with a clear and concise style, a wealth of illustrations (as the title suggests), and focusing on an ongoing example with a real industrial background. Readers who want to execute all the steps by themselves can simply download the S-BPM tool suite from the www.i2pm.net website.

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