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This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010.Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cylce of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

Business enterprises --- Business & Economics --- Management --- Economic Theory --- Management Theory --- Computer networks --- Service industries --- Research --- Business. --- Service industries. --- Software engineering. --- Information storage and retrieval. --- Application software. --- Business and Management. --- Services. --- Information Systems Applications (incl. Internet). --- Information Storage and Retrieval. --- Software Engineering. --- Computer Appl. in Administrative Data Processing. --- Industries --- Information storage and retrieva. --- Information systems. --- Computer software engineering --- Engineering --- Information storage and retrieval systems. --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Information technology --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Management. --- Data centers