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When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $5 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.

Airlines --- Industrial relations --- Industrial relations. --- Capital and labor --- Employee-employer relations --- Employer-employee relations --- Labor and capital --- Labor-management relations --- Labor relations --- Employees --- Management --- Air carriers --- Air lines --- Air transportation industry --- Airline industry --- Aviation industry --- Scheduled airlines --- Aeronautics, Commercial --- Airways --- Employees. --- Personnel management. --- Labor unions --- Labor unions. --- Personnel management

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The Guidelines for Multinational Enterprises are recommendations to international businesses on conduct in such areas as labour, the environment, consumer protection and the fight against corruption. The recommendations are made by the adhering governments and, although they are not binding, governments are committed to promoting their observance. Part I of this Annual Report provides an account of the actions the 41 adhering governments have taken over the 12 months to June 2008 to enhance the contribution of the Guidelines to the improved functioning of the global economy. Part II of this An

Business enterprises -- Economic aspects. --- Comparative industrial relations. --- Industrial relations -- European Union countries. --- International business enterprises -- Law and legislation -- Periodicals. --- International business enterprises. --- Labor market -- European Union countries. --- Labor policy -- European Union countries. --- Industrial relations. --- Capital and labor --- Employee-employer relations --- Employer-employee relations --- Labor and capital --- Labor-management relations --- Labor relations --- Business enterprises, International --- Corporations, International --- Global corporations --- International corporations --- MNEs (International business enterprises) --- Multinational corporations --- Multinational enterprises --- Transnational corporations --- Employees --- Management --- Business enterprises --- Corporations --- Joint ventures

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Labor laws and legislation --- Travail --- Droit --- Codes --- Income tax --- Impôt sur le revenu --- Impôt sur le revenu --- Industrial relations --- Labor courts --- Unemployment insurance --- Employees --- Employment law --- Labor law --- Labor standards (Labor law) --- Work --- Working class --- Industrial laws and legislation --- Social legislation --- Courts, Industrial --- Courts, Labor --- Industrial courts --- Administrative courts --- Courts of special jurisdiction --- Labor disputes --- Arbitration, Industrial --- Capital and labor --- Employee-employer relations --- Employer-employee relations --- Labor and capital --- Labor-management relations --- Labor relations --- Management --- Insurance, Unemployment --- Unemployment benefits --- Unemployment compensation --- Income maintenance programs --- Insurance --- Law and legislation --- Legal status, laws, etc.

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Employee rights. --- Human rights. --- Industrial relations. --- Labor laws and legislation, International. --- Personnel management --- Moral and ethical aspects. --- Human rights --- Industrial relations --- 332.84 --- 332.9 --- 342.7 --- AA / International- internationaal --- US / United States of America - USA - Verenigde Staten - Etats Unis --- Corporations --- Employment management --- Human resource management --- Human resources management --- Manpower utilization --- Personnel administration --- Management --- Public administration --- Employees --- Employment practices liability insurance --- Supervision of employees --- Capital and labor --- Employee-employer relations --- Employer-employee relations --- Labor and capital --- Labor-management relations --- Labor relations --- Basic rights --- Civil rights (International law) --- Rights, Human --- Rights of man --- Human security --- Transitional justice --- Truth commissions --- Moral and ethical aspects --- Moreel en intellectueel leven van de werknemers --- Internationale organisatie, reglementering en wetgeving van de arbeid --- Grondrechten. Politieke rechten. Rechten van de mens. Grondwettelijke vrijheden. Bescherming van de enkeling --- Law and legislation

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Social policy --- Social security law --- Labor movement --- Labor laws and legislation --- Labor market --- Industrial relations --- Industrial relations. --- Labor laws and legislation. --- Labor market. --- Labor movement. --- Netherlands. --- Business, Economy and Management --- Business Management --- Economics --- Current periodicals --- Revue périodique --- Droit du travail --- Droit social --- Tijdschrift --- Arbeidsrecht --- Sociaal recht --- Periodicals --- Labor and laboring classes --- Employees --- Market, Labor --- Supply and demand for labor --- Employment law --- Labor law --- Labor standards (Labor law) --- Work --- Working class --- Capital and labor --- Employee-employer relations --- Employer-employee relations --- Labor and capital --- Labor-management relations --- Labor relations --- Supply and demand --- Law and legislation --- Legal status, laws, etc. --- Austrian Netherlands --- Aynacha Jach'a Markanaka --- Batavia --- Belanda --- Beulanda --- Çheer Injil --- Çheer y Vagheragh --- Eben Eyong --- Háland --- Herbehereak --- Herbehereetako Erresumaren --- Hò-làn --- Holand --- Holanda --- Holandija --- Holandska --- Hōlani --- Holenda --- Holland --- Holland Királyság --- Hollandi --- Hollandia --- Hōrana --- Huēyitlahtohcāyōtl in Tlanitlālpan --- Huland --- Hulanda --- Iseldiroedd --- Iseldiryow --- Ísiltír --- Izelvroioù --- Karaleŭstva Nidėrlandy --- Katō Chōres --- Kē-tē-kok --- Keninkryk fan 'e Nederlannen --- Kerajaan Landa --- Kéyah Wóyahgo Siʼánígíí --- Keyatiya Nederlandan --- Kingdom of the Netherlands --- Koninkrijk der Nederlanden --- Konungsríkið Holland --- Kraljevina Holandija --- Kralojstwo Nederlandow --- Kralstvo Holandija --- Kralstvo Niderlandii︠a︡ --- Landa --- Madalmaad --- Mamlakat Hūlandā --- Mamlekhet Artsot ha-Shefelah --- Nederilande --- Nederlaand --- Nederlân --- Nederland --- Nederlande --- Nederlandene --- Nederlandia --- Nederlando --- Nederlands --- Néderlandzkô --- Nederlatt --- Nederlendin Nutg --- Nedŏllandŭ --- Neerlande --- Nethiland --- Niadaland --- Niderland --- Niderland Krallığı --- Niderlanddar --- Niderlande --- Nīderlandeja --- Nīderlandes Karaliste --- Niderlandʺi︠a︡s --- Niderlandʺi︠a︡s Korolʹuv --- Niderlandii︠a︡ --- Niderlandla --- Niderlandlany Korolevstvosu --- Niderlandsem --- Niderlandsen Patshalăkhĕ --- Niderlandtæ --- Niderlandtar --- Niderlandtar Korollege --- Niderlandty Kʺarolad --- Niderlandy --- Niderlandyn Vant Uls --- Niðurlond --- Niederlande --- Nirlan --- Nižozemska --- Nizozemsko --- Nyderlandai --- Nyderlandų Karalystė --- Olanda --- Ollandia --- Oostenrijkse Nederlanden --- Oranda --- Oranda Ōkoku --- Ot︠s︡i︠a︡zorksshi Nederlatt --- Paes Bass --- Paesi Bassi --- Paîs Bas --- Pais Basse --- Países Baixos --- Países Bajos --- Países Baxos --- Paisis Bajus --- Països Baixos --- Paixi Basci --- Pajjiżi l-Baxxi --- Payis-Bâs --- Payises Bashos --- Pays-Bas --- Pays-Bas autrichiens --- Pays-Bas espagnols --- Pays-Bas méridionaux --- Peyiba --- Reeriaght ny Çheer Injil --- Reĝlando Nederlando --- Regni Nederlandiarum --- Regno del Paises Basse --- Regnu di i Paesi Bassi --- Reino di Hulanda --- Reino dos Países Baixos --- Ríocht na hÍsiltíre --- Royaume des Pays-Bas --- Southern Netherlands --- Spanish Netherlands --- The Netherlands --- Tìrean Ìsle --- Tlanitlālpan --- Ubuholandi --- Ubuhorandi --- Ufalme wa Nchi za Chini --- Uholanzi --- Ulanda --- Ulanna --- Vasileio tōn Katō Chōrōn --- Walanda --- Zuidelijke Nederlanden --- Social movements --- Markets --- Industrial laws and legislation --- Social legislation --- Management --- Izelvroio --- Kéyah Wóyahgo Siʼánígí --- Kralstvo Niderlandii͡ --- Mamlakat Hūland --- Néderlandzk --- Nedŏlland --- Niderlandʺi͡as --- Niderlandʺi͡as Korolʹuv --- Niderlandii͡ --- Niderlandsen Patshalăkh --- Nyderlandų Karalyst --- Ot͡si͡azorksshi Nederlatt --- Sociaal beleid --- Socialezekerheidsrecht --- socialinė teisė --- legjislacion social --- socialret --- социјално право --- prawo socjalne --- diritto sociale --- Sozialrecht --- sotsiaalõigusaktid --- социално право --- sosiaalilainsäädäntö --- socijalno zakonodavstvo --- szociális jogszabályok --- sociālo tiesību akti --- sociaal recht --- sociallagstiftning --- socialna zakonodaja --- direito social --- социјално законодавство --- legislație socială --- κοινωνικό δίκαιο --- social legislation --- Derecho social --- leġiżlazzjoni soċjali --- sociálna legislatíva --- sociální právo --- sociální zákony --- sociālā likumdošana --- normativa sociale --- szociális jog --- sociale wetgeving --- sociálně-právní legislativa --- κοινωνική νομοθεσία --- législation sociale --- tiesību akti sociālajā jomā --- legislación social --- reglamentación social --- sociallovgivning --- Sozialgesetzgebung --- legislação social --- legislazione sociale --- εργατικό δίκαιο --- Arbeitsrecht --- munkajog --- radno pravo --- arbejdsret --- prawo pracy --- pracovní právo --- трудово право --- радно право --- labour law --- työoikeus --- dlí an tsaothair --- direito do trabalho --- Derecho del trabajo --- arbeidsrecht --- diritto del lavoro --- darbo teisė --- arbetsrätt --- delovno pravo --- liġi tax-xogħol --- e drejta e punës --- tööõigus --- darba tiesības --- pracovné právo --- dreptul muncii --- arbetslagstiftning --- employment law --- засновање работен однос --- disciplina giuridica del lavoro --- droits du travailleur --- трудово законодавство --- εργατική νομοθεσία --- statuto dei lavoratori --- legislazione del lavoro --- munkavállalók joga --- munkaügyi jogszabályok --- tutela dei lavoratori --- pracovní legislativa --- nodarbināto tiesības --- kolektivní pracovní právo --- direitos do trabalhador --- legislación laboral --- radno zakonodavstvo --- δικαιώματα των εργαζομένων --- työlainsäädäntö --- arbetstagarens rättigheter --- të drejtat e punonjësve --- diritti del lavoratore --- legislação do trabalho --- darbo įstatymai --- Derecho laboral --- estatuto de los trabajadores --- derechos del trabajador --- individuální pracovní právo --- tööseadusandlus --- legislación del trabajo --- darbininkų teisės --- drepturile salariaților --- darbinieka tiesības --- norme sul lavoro --- zákon o zaměstnanosti --- työntekijän oikeudet --- labour legislation --- darba tiesību akti --- workers' rights --- pracovnoprávna legislatíva --- arbejdstageres rettigheder --- práva pracujúcich --- legislația muncii --- munkaügyi jogalkotás --- Recht der Berufsausübung --- rechten van de arbeider --- pracovní zákon --- darba likumdošana --- arbejdslovgivning --- législation du travail --- arbeidswetgeving --- radnička prava --- töötaja õigused --- e drejta e punësimit --- права од работен однос --- laisvė dirbti --- legjislacion i punës --- Recht des Arbeitnehmers --- Arbeitsgesetzgebung --- perioodiline väljaanne --- periodická publikácia --- сериски публикации --- tidskrift --- периодично издание --- periodinis leidinys --- periodikum --- rivista periodica --- kausijulkaisu --- serial publication --- periodische Veröffentlichung --- publicații periodice --- περιοδική επιθεώρηση --- publicação periódica --- publicación seriada --- periodična publikacija --- periodika --- folyóirat --- publikim periodik --- periodisks izdevums --- wydawnictwo periodyczne --- tidsskrift --- периодично издање --- tijdschrift --- pubblikazzjoni perjodika --- periodicum --- periodiek --- revue périodique --- publicación periódica --- επιθεώρηση --- издание во продолженија --- периодична објава --- periodical publication --- serijska publikacija --- botim periodik --- сериско издание --- seriāls izdevums --- périodique --- periodico --- publikim në seri --- rivista mensile --- serijinis leidinys --- mensile --- pubblicazione periodica --- publicații seriale --- периодично списание --- periodisk tidskrift --- měsíčník --- perioodikaväljaanne --- revista --- series --- časopis --- periódico --- publicación en serie --- serie --- periodice --- periodical --- týdeník --- nepravé periodikum --- jadaväljaanne --- občasník --- Periodikum --- aikakauslehti --- serials --- периодична публикација --- фељтон --- περιοδικό --- reachtaíocht shóisialta --- sraitheachán --- Revue périodique