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L'auteur analyse les rapports étroits qu'entretiennent qualité et communication, décrit les mécanismes qui les unissent et les font fonctionner ensemble, pour aboutir à ce qu'il appelle le TQC de cinquième génération : Totale qualité & communication. Un point fort de l'entreprise, par l'intermédiaire des modèles japonais, de la communication positive, des compétences utilisées.

Total quality management --- Corporations --- Customer relations --- Qualité totale --- Entreprises --- Relations avec la clientèle --- Public relations --- Relations publiques --- Qualité Kwaliteitszorg --- Communication Communicatie --- Performance Prestatie --- Service à la clientèle Klantendienst --- Qualité totale --- Relations avec la clientèle

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Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger-world-renowned process improvement pioneer-calls ""the Golden Goals"": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global ""Kings of Lean,"" surpassing even Toyota in long-term improvement.

Six sigma (Quality control standard) --- Total quality management. --- Production management. --- Six sigma --- Qualité totale --- Production --- Gestion --- Six sigma (Quality control standard). --- Total quality management --- Production management --- Management --- Business & Economics --- Management Styles & Communication --- Manufacturing management --- Quality management, Total --- TQM (Total quality management) --- Industrial management --- Total quality control --- Quality control --- Standards --- E-books --- Six sigma. --- Qualité totale. --- Gestion.