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Learning points. 80 activities and actions for call center service excellence
Author: Garber, Peter R
ISBN: 1423716795 9781423716792 Year: 2005 Publisher: [Place of publication not identified] HRD Press

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Abstract

Keywords
Call centers --- Business & Economics --- Transportation Economics --- Telephone stations --- Management --- Quality control --- Problems, exercises, etc --- Quality control. --- Problems, exercises, etc.

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