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This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi

Customer demands. --- Customer services. --- Service industries workers -- Training of. --- Commerce --- Business & Economics --- Marketing & Sales --- Service industries workers --- Training of. --- Service industries --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Employees --- Customer relations --- Customer services --- Executives --- Training of --- E-books --- Executive training --- Executives, Training of --- Management development --- Management training --- Assessment centers (Personnel management procedure)