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Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a g
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There are two events about which we report in this issue. First, as wasthe case last year, this special issue of Measuring Business Excellenceconsists of a selection of papers presented at the International ResearchConference of the Multinational Alliance for the Advancement of OrganisationalExcellence (MAAOE).
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It is my great pleasure to serve as a specialissue editor for this issue of The Journal ofManagement History in ManagementDecision. The historical context in whichmanagerial theory and practice have evolvedis too often overlooked. Academics,researchers and practitioners tend to forgetthe past, and too often overlook historicalpatterns of which today's theories and''innovations'' are but echoes.
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