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There are two events about which we report in this issue. First, as wasthe case last year, this special issue of Measuring Business Excellenceconsists of a selection of papers presented at the International ResearchConference of the Multinational Alliance for the Advancement of OrganisationalExcellence (MAAOE).

Benchmarking (Management) --- Total quality management.

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When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers.

Total quality management. --- Personnel management.

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Organizational effectiveness --- Project management --- Total quality management

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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Case studies. --- Quality control. --- Total quality management.

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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most e

Total quality management --- Industrial management --- Industrial productivity --- Organizational effectiveness --- Evaluation.