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This special issue of Measuring Business Excellence consists of a selection of papers presented at the Second International Research Conference of the Multinational Alliance for the Advancement of Organisational Excellence (MAAOE). The conference brought together researchers and practitioners representing over 15 countries from around the globe to explore conceptual, empirical and practical matters of organisational excellence.

Benchmarking (Management) --- Organizational behavior.

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Benchmarking is a buzzword of the 1990's that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.

Benchmarking (Management) --- Hospitality industry --- Tourism --- Management.

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What is efficient intermodal freight transport? How are "best practices" to be found? What measures are being developed in OECD countries for assessing the relative efficiency of modes and modal combinations? What opportunities exist to improve complex intermodal transport chains? How are such opportunities identified and assessed? Today’s highly competitive global market calls for intermodal transport systems that meet industry’s expectations in efficiency and reliability as well as government’s sustainability expectations. While benchmarking is a tool for achieving such objectives, how are these benchmarking exercises best implemented? This report analyses illustrative benchmarking exercises to provide insights into these important questions.

Benchmarking (Management). --- Containerization. --- Freight and freightage. --- Containerization --- Freight and freightage --- Benchmarking (Management) --- Civil & Environmental Engineering --- Engineering & Applied Sciences --- Civil Engineering --- Benchmarks (Management) --- Affreightment --- Cargo --- Freight handling --- Transportation --- Combined transport --- Container transportation --- Intermodal transportation --- Freight --- Total quality management --- Freight transportation --- Freightage --- Materials handling --- Containers --- Goods transport --- Performance indicators. --- Consumer goods --- Consumer products --- Consumers' goods --- Goods, Consumer --- Commercial products --- Transportation.