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Delivering knock your socks off service
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Authors:
Zemke, Ron.
---
Williamson, Bobette Hayes.
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American Management Association.
ISBN: 1283688689 0761215255 9780761215257 9781283688680 0761213392 9780761213390 Year: 2001 Publisher: [Saranac Lake, N.Y.] : American Management Association,
ISBN: 1283688689 0761215255 9780761215257 9781283688680 0761213392 9780761213390 Year: 2001 Publisher: [Saranac Lake, N.Y.] : American Management Association,
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Abstract
Create a service advantage with the help of customer service guru Ron Zemke.
Keywords
Customer services --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations
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