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Total quality : management, organization, and strategy
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ISBN: 0324012764 Year: 2000 Publisher: Cincinnati (Ohio) South-Western Publ.

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Total quality management : text with cases
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ISBN: 0750639520 Year: 2000 Publisher: Oxford Butterworth-Heinemann

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The essence of total quality management
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ISBN: 0135731143 9780135731147 Year: 2000 Publisher: Harlow: Financial Times/Prentice Hall,

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CI changes : from suggestion box to organisational learning : continuous improvement in Europe and Australia
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ISBN: 0754611906 Year: 2000 Publisher: Aldershot Ashgate

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Periodical
Measuring business excellence.
ISSN: 17588057 Year: 2000 Publisher: [Bradford, West Yorkshire] : MCB University Press

Corporate culture and the quality organization
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ISBN: 0899309038 Year: 2000 Publisher: Westport, Conn. : Quorum Books ,

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Book
La qualité
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ISBN: 2130510213 9782130510215 Year: 2000 Volume: 2779 Publisher: Paris PUF

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Book
Total quality management in wissenschaftlichen Bibliotheken : eine Einführung in das Qualitätsmanagement.
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ISBN: 363135942X Year: 2000 Publisher: Frankfurt am Main Lang

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Managing quality in higher education : an international perspective on institutional assessment and change
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ISBN: 0335206735 0335206743 9780335206735 9780335206742 Year: 2000 Publisher: Philadelphia, PA : Society for Research into Higher Education & Open University Press,

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