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The manager's pocket guide to emotional intelligence
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ISBN: 0874255996 9786611018450 1281018457 1599967596 9781599967592 661101845X 9781281018458 9780874255997 Year: 2000 Publisher: Amherst, Mass. HRD Press

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Abstract

One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment. These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.

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