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Information systems --- Computer integrated manufacturing systems --- Client/server computing --- Reengineering (Management) --- Systeemanalyse: SAP --- Business process reengineering --- Re-engineering (Management) --- Management --- CIM systems --- Manufacturing, Computer integrated --- Computer-aided engineering --- Industrial engineering --- Flexible manufacturing systems --- Computing, Client/server --- Electronic data processing --- Distributed processing

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Information technology --- Organizational change --- Reengineering (Management) --- Strategic planning --- #SBIB:023.IO --- #SBIB:309H1720 --- #SBIB:316.334.2A551 --- #SBIB:35H305 --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Business process reengineering --- Re-engineering (Management) --- Management --- Informatiekunde, informatie management --- Partijen en strategieën in de onderneming: ondernemingsbeleid en management --- Organisatieleer: organisatieverandering --- Business policy --- Information systems

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All of us have learned a lot during this exercise, and the enormous success of the first edition of this book shows the great international interest for the topic and the results. A French edition appeared last year and met with equal interest. Springer-Verlag has therefore decided to publish a second edition of this book, which is not just a reprint but brings the literature and results to the newest state. This is a rare occurrence in the history of the LNCS series. We congratulate Thomas Schael on this success, and we are sure that reader- scientists and practitioners - will likewise profit from it. Aachen and Milan Giorgio De Michelis, Klaus Henning, Matthias Jarke August 1998 Preface to the Second Edition This book is a bit of a mixture of scientific and management literature. It is based on my research activities in the CSCW community, and also reflects the last ten years of my professional experience in consulting. I have had the opportunity to live in different cultural settings, to work in many companies, and to meet people all over the world, which has helped me to reflect on what I was doing and to focus on the content of this book. This second edition reflects the fast moving field of Computer Supported Cooperative Work (CSCW) and the discussion on Business Process Re-engineering (BPR). It contains the latest developments in the scientific and managerial discussion of the issues developed in the first edition.

Management information systems --- Reengineering (Management) --- Production management --- Workflow management systems --- Information Technology --- Electrical & Computer Engineering --- Engineering & Applied Sciences --- Management information systems. --- Production management. --- Workflow. --- Business process reengineering --- Computer-based information systems --- Déroulement des opérations --- MIS (Information systems) --- Management-informatiesystemen --- Productie--Beheer --- Production--Gestion --- Reengineering (Beheer) --- Reengineering (Gestion) --- Systèmes d'information de gestion --- Werkschema --- Workflow --- Workflow systems --- Manufacturing management --- Re-engineering (Management) --- EIS (Information systems) --- Executive information systems --- Computer science. --- Information technology. --- Business --- Software engineering. --- User interfaces (Computer systems). --- Computer Science. --- User Interfaces and Human Computer Interaction. --- Software Engineering. --- IT in Business. --- Data processing. --- Industrial management --- Management --- Sociotechnical systems --- Information resources management --- Communication systems --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Computer software engineering --- Engineering --- Informatics --- Science --- Business—Data processing. --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Workflow management systems. --- WfMSs (Workflow management systems) --- Workflow automation (Workflow management systems) --- Workflow computing systems --- Workflow managers (Workflow management systems) --- Workflow systems (Workflow management systems) --- Computer software --- Computer programs