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Banishing bureaucracy : the five strategies for reinventing government
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Authors:
Osborne, David
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Plastrik, Peter
ISBN: 0452279801 Year: 1998 Publisher: New York (N.Y.): Plume
ISBN: 0452279801 Year: 1998 Publisher: New York (N.Y.): Plume
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Administrative agencies --- Bureaucracy --- Customer relations --- Entrepreneurship --- Government productivity --- United States
Creating high-performance government organizations : a practical guide for public managers
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Authors:
Brizius, Jack A.
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Osborne, David
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Popovich, Mark G.
ISBN: 0787941026 Year: 1998 Publisher: Washington (D.C.): National academy of public administration
ISBN: 0787941026 Year: 1998 Publisher: Washington (D.C.): National academy of public administration
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