Union Catalogue of Belgian Libraries
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The art of software support : design and operation of support centers and help desks
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Authors:
Tourniaire, Françoise
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Farrell, Richard
ISBN: 0137844972 Year: 1998 Publisher: Upper Saddle River Prentice Hall
ISBN: 0137844972 Year: 1998 Publisher: Upper Saddle River Prentice Hall
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