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Integrated account management : how business-to-business marketers maximize customer loyalty and profitability
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ISBN: 0814403336 Year: 1997 Publisher: New York : AMACOM,

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The loyalty link : how loyal employees create loyal customers
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ISBN: 0471163899 Year: 1997 Publisher: New York (N.Y.): Wiley

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Privacy and loyalty : the Society of Public Teachers of Law (SPTL)
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ISBN: 019876488X 9780198764885 Year: 1997 Publisher: Oxford: Clarendon,

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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
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ISBN: 9780684832562 0684832569 Year: 1997 Publisher: New York : The Free Press,

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Klantenloyaliteit
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ISBN: 9026726481 Year: 1997 Publisher: Deventer Kluwer

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Das Sakrament der Herrschaft : der politische Eid in der Verfassungsgeschichte des Okzidents
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ISBN: 3428092457 Year: 1997 Volume: 11 Publisher: Berlin : Duncker und Humblot,

Relationship marketing for competitive advantage. Winning and keeping customers.
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ISBN: 0750640170 Year: 1997 Publisher: Oxford : Butterworth-Heinemann,

Consent, dissent, and patriotism
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ISBN: 0521590558 052159961X 0511609337 9780521599610 9780521590556 9780511609336 Year: 1997 Publisher: Cambridge Cambridge University Press

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Democratic governments are able to elicit, legally and legitimately, both money and men from their populations. Certainly there is tax evasion, draft evasion, and even outright resistance; yet to a remarkable extent citizens acquiesce and even actively consent to the demands of governments, well beyond the point explicable by coercion. This is a puzzle for social scientists, particularly those who believe that individuals are self-interested, rational actors who calculate only the private egoistic costs and benefits of possible choices. The provisions of collective good should never justify a quasi-voluntary tax payment and the benefits of a war could not possibly exceed the cost of dying. This book explains the institutionalization of policy in response to anticipated and actual citizen behaviour and the conditions under which citizens give, refuse and withdraw their consent. Professor Levi claims that citizens' consent is contingent upon the perceived fairness of both the government and of other citizens. Most citizens of democracies, most of the time, are more likely to give their consent if they believe that government actors and other citizens are behaving fairly toward them.

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