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The quality management sourcebook
Authors: ---
ISBN: 0415108314 9786610330690 1280330694 0203071190 113484025X 9780203071199 9780415108317 9781134840205 9781134840243 9781134840250 1134840241 9781280330698 6610330697 Year: 1997 Publisher: London New York Routledge

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Abstract

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origi

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