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Hogarth, William

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Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

Consumer complaints --- Customer services --- Comsumer Satisfaction --- Consumentengedrag.

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Endlich bilanziert ein Themenband die regional- und lokalgeschichtlich spezialisierten Einzelforschungen zum Nationalsozialismus. Die Beiträge resümieren die Forschungsergebnisse, sie diskutieren auch die methodischen Probleme einer Regionalgeschichte des Nationalsozialismus. Beiträge von: Hellmuth Auerbach , Walter L. Bernecker, Werner K. Blessing, Christoph Boyer/ Jaroslav Kucera, Gerhard Brunn / Jürgen Reulecke, Ursula Büttner, Volker Dahm, Kurt Düwell, Roger Engelmann, Ernst Hanisch, Horst Möller, Jeremy Noakes, Heinz-J. Priamus, Wolfram Pyta, Cornelia Rauh-Kühne, Michael Ruck, Detlef Schm

National socialism --- Germany --- History --- History, Local. --- Weimar Republic --- Germanii︠a︡ --- Германия --- BRD --- FRN --- Jirmānīya --- جرمانيا --- Nimechchyna --- Gjermani --- Federalʹna Respublika Nimechchyny --- Veĭmarskai︠a︡ Respublika --- Ashkenaz --- Germanyah --- Bundesrepublik Deutschland --- Federal Republic of Germany --- Deutschland --- Repoblika Federalin'i Alemana --- República Federal de Alemania --- Alemania --- República de Alemania --- Bu̇gd Naĭramdakh German Uls --- Kholboony Bu̇gd Naĭramdakh German Uls --- KhBNGU --- ХБНГУ --- German Uls --- Germania --- Republika Federal Alemmana --- Deutsches Reich --- Grossdeutsches Reich --- Weimarer Republik --- Vācijā --- Third Reich, 1933-1945 --- ドイツ --- Doitsu --- ドイツ連邦共和国 --- Doitsu Renpō Kyōwakoku --- Germany (Territory under Allied occupation, 1945-1955) --- Germany (Territory under Allied occupation, 1945-1955 : British Zone) --- Germany (Territory under Allied occupation, 1945-1955 : French Zone) --- Germany (Territory under Allied occupation, 1945-1955 : Russian Zone) --- Germany (Territory under Allied occupation, 1945-1955 : U.S. Zone) --- Germany (East) --- Germany (West) --- Holy Roman Empire --- Nazism --- Authoritarianism --- Fascism --- Nazis --- Neo-Nazism --- Totalitarianism --- World War, 1939-1945 --- Causes --- ドイツ レンポウ キョウワコク --- Deguo --- 德国 --- Gėrman --- Герман Улс

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SDL (Computer program language) --- Systems engineering --- Telecommunication --- Specification and Description Language (Computer program language) --- Programming languages (Electronic computers) --- Electric communication --- Mass communication --- Telecom --- Telecommunication industry --- Telecommunications --- Communication --- Information theory --- Telecommuting --- Engineering systems --- System engineering --- Engineering --- Industrial engineering --- System analysis --- Data processing --- Switching systems&delete& --- Design and construction&delete& --- Design and construction --- Switching systems