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Team effectiveness and decision making in organizations
Authors: --- ---
ISBN: 1555426417 Year: 1995 Publisher: San Francisco Jossey-Bass

The breakthrough team player : becoming the M.V.P. on your workplace team
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ISBN: 0585039771 9780585039770 0814478824 Year: 1995 Publisher: New York : AMACOM,

The team coach : vital new skills for supervisors & managers in a team environment
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ISBN: 0585031584 9780585031583 9780814478592 081447859X 081447859X Year: 1995 Publisher: New York : American Management Association,

20 reproducible assessment instruments for the new work culture
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ISBN: 0874259894 1599965011 9781599965017 9780874259896 Year: 1995 Publisher: Amherst, Mass. : HRD Press,

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Areas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an


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Task groups in the social services
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ISBN: 1322414491 1483327205 1452246904 9781452246901 9781322414492 9781483327204 Year: 1995 Publisher: Thousand Oaks : Sage Publications,

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A practical guide for social work practitioners and students to the process of collective problem solving that is becoming increasingly popular for assessing a situation, determining a course of action, and accomplishing goals. Advises the social worker, as the hingepin of the project, on the recruitment and composition of task groups, participatin.

Reinventing the workplace: how business and employees can both win
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ISBN: 0815752326 0815752318 Year: 1995 Publisher: Washington, D.C. Brookings Institution

Competitive advantage through diversity : organizational learning from difference
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ISBN: 0803988850 0803988842 9780803988859 9780803988842 Year: 1995 Publisher: Beverly Hills (Calif.): Sage,

Diversity in work teams : research paradigms for a changing workplace
Authors: ---
ISBN: 155798333X Year: 1995 Publisher: Washington, DC American Psychological Association

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