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ISBN: 075062020X Year: 1995 Publisher: Oxford : Butterworth-Heinemann,
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Consumer satisfaction. --- Customer relations. --- Customer services. --- Relationship marketing.
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ISBN: 0442018924 Year: 1995 Publisher: New York (N.Y.): Van Nostrand Reinhold
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Consumer satisfaction --- Industrial management --- Product management --- Quality of products
ISBN: 0786302984 Year: 1995 Publisher: Homewood Irwin
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Consumer satisfaction --- Corporate reorganizations --- Organizational change --- Reengineering (Management)
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Year: 1995 Publisher: [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General,
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Medicare beneficiaries. --- Health maintenance organizations --- Consumer satisfaction --- Health surveys --- Evaluation.
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Year: 1995 Publisher: Washington: Executive Office of the President,
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Customer services --- Consumer satisfaction --- Administrative agencies --- Bureaucracy --- Standards --- Management.
ISBN: 0786304057 Year: 1995 Publisher: New York McGraw-Hill
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Advertisers --- Consumer satisfaction --- Customer relations --- Customer services --- Relationship marketing --- Attitudes
ISBN: 0471132772 Year: 1995 Publisher: New York, N.Y. Wiley
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Production management --- Consumer satisfaction. --- Marketing research. --- Marketing --- Quality function deployment. --- Decision making.
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Year: 1995 Publisher: [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General,
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Medicare beneficiaries. --- Health maintenance organizations --- Managed care plans (Medical care) --- Consumer satisfaction --- Health surveys --- Evaluation.
Book
Year: 1995 Publisher: [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General,
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Medicare beneficiaries --- Home care services --- Consumer satisfaction --- Health surveys --- Home care --- Evaluation.
ISBN: 0471641235 Year: 1995 Publisher: Toronto Wiley
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Consumer satisfaction --- Customer services --- Industrial management --- Organizational effectiveness --- Quality of products
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