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Consumer satisfaction --- Customer services --- Professions --- Quality assurance --- Consommateurs --- Service à la clientèle --- Professions libérales --- Assurance qualité --- Marketing --- Satisfaction --- Manufactures --- Value added --- -Total quality management --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Added value --- Manufacturing processes --- Manufactured goods --- Manufactured products --- Products --- Products, Manufactured --- Commercial products --- Manufacturing industries --- Service à la clientèle --- Professions libérales --- Assurance qualité --- Total quality management --- création de valeur --- relations entreprise-clientèle