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Discussion critique des travaux représentatifs des modèles classiques (mécanisme et organisme biologique) utilisés en management, et élaboration d'une approche constructiviste des organisations.

Bedrijfsbeheer --- Business administration --- Business entreprises--Management --- Corporations--Management --- Entreprises--Gestion --- Gestion d'entreprise --- Industrial administration --- Industrial management --- Management [Industrial ] --- Rationalization of industry --- Scientific management --- Organizational behavior. --- Organization --- Constructivism (Philosophy) --- Research --- Management

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Planning (firm) --- 658.1-001.8 --- Industrial management --- -Management 658.012.4 --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Management --- Business --- Industrial organization --- Forms of enterprise. Finances--?-001.8 --- Methodology --- Methodology. --- 658.1-001.8 Forms of enterprise. Finances--?-001.8 --- Management 658.012.4

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Business policy --- Leadership --- Industrial management --- 65.012.4 --- 658.4092 --- Ability --- Command of troops --- Followership --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Management --- Business --- Industrial organization --- Management. Directorate. Technique and methods of management --- Industrial management. --- Leadership. --- 65.012.4 Management. Directorate. Technique and methods of management

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Leadership --- Industrial management --- Interpersonal relations --- Management --- Industrial management. --- Interpersonal relations. --- Leadership. --- Management. --- Human relations --- Interpersonal relationships --- Personal relations --- Relations, Interpersonal --- Relationships, Interpersonal --- Social behavior --- Business administration --- Business enterprises --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Industrial relations --- Organization --- Ability --- Command of troops --- Followership --- Social psychology --- Object relations (Psychoanalysis) --- Business --- Industrial organization

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Richard Schonberger, in his fourth and most important book yet, introduces a powerful new concept: that the many links between and within the four main business functions -- design, operations, accounting, and marketing -- form a continuous "chain of customers" that extends to those who buy the product or service. 'Everyone' has a customer -- the next department, office, shop, or person -- at the hundreds of pioneering companies Schonberger has studied throughout the world. Schonberger demonstrates the universality of customer wants: Both the next and final customers want ever better quality, quicker response, greater flexibility, and lower cost. This condition provides a common strategy and calls for common methods to be used across the organization. Every employee is a data gatherer and analyst, unearthing more and better ways to provide for these customers' wants -- before the competition does so. As the new thinking and methods permeate every comer of the firm, they topple departmental walls and adjust gang-like mind-sets and "them-versus-us" attitudes. Performance is no longer measured by internal costs but by improvement as seen by the next customer

65.01 --- Industrial management --- Organizational effectiveness --- Management --- Organization --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business --- Industrial organization --- Methods and methodology. Theory and practice of organization --- Industrial management. --- Organizational effectiveness. --- 65.01 Methods and methodology. Theory and practice of organization --- Business policy