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In diesem Buch bilden Geschäftstypen den übergeordneten Bezugsrahmen. Die einzelnen Marketinginstrumente (strategisch und operativ) werden jedoch zunächst losgelöst erörtert. Innerhalb des jeweiligen Instruments werden dann Spezifika im Hinblick auf die unterschiedlichen Geschäftstypen diskutiert. Eine starke unternehmenspraktische Ausrichtung wird dadurch erreicht, indem die dargestellten Instrumente des Industriegütermarketings um praktische Fallbeispiele ergänzt werden. Das Buch richtet sich an Studenten der Betriebswirtschaftslehre und des Wirtschaftsingenieurwesens an Berufsakademien, Fachhochschulen und Universitäten sowie an Praktiker aus den Fachrichtungen Vertrieb und industrielles Marketing.

Industrial marketing. --- B2B marketing (Business to business marketing) --- Business to business marketing --- Business-to-business selling --- Industrial equipment --- Marketing

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Services cannot be produced without the participation of the customer. The customer's impact on the efficiency and effectiveness of the service process implies significant consequences for service process management. Due to this fact, customer processes need to be taken more into account. Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the service blueprint represents the key tool of the thesis - originally a tool for designing and optimizing the internal process of the service operator, it is now extended by the customer process side. Transaction cost theory, as the link between supplier process and customer process, on the one hand and the script construct from cognitive psychology on the other, provide the theoretical basis for the thesis. On the basis of empirical results, the author presents significant implications for services research and helpful suggestions for business practice.

Marketing --- B2B (business-to-business) --- marketing

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Industrial marketing --- E-books --- B2B marketing (Business to business marketing) --- Business to business marketing --- Business-to-business selling --- Industrial equipment --- Marketing --- Market surveys

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As products become increasingly similar, companies are turning to branding as a way to create a preference for their offerings. Branding has been the essential factor in the success of well-known consumer goods such as Coca Cola, McDonald's, Kodak, and Mercedes. Now it is time for more industrial companies to start using branding in a sophisticated way. Some industrial companies have led the way... Caterpillar, DuPont, Siemens, GE. But industrial companies must understand that branding goes far beyond building names for a set of offerings. Branding is about promising that the company's offering will create and deliver a certain level of performance. The promise behind the brand becomes the motivating force for all the activities of the company and its partners. Our book is one of the first to probe deeply into the art and science of branding industrial products. We provide the concepts, the theory, and dozens of cases illustrating the successful branding of industrial goods.

Marketing --- Business management --- B2B (business-to-business) --- management --- marketing

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In order to be developed, inter-organizational relationships, as well as organizational cultures, rely on communication, learning, trust, commitment, and shared meanings and symbols. This book discusses the emergence and development of an inter-organizational culture, in which meanings, beliefs, and values of people from different companies interact. It proposes that inter-organizational culture can be seen as a culture of intersection, because of the association of cultural perspectives between suppliers and intermediaries. The more the parties are motivated to maintain the relationship, the more willing they are to invest in that relationship, which minimizes the risk of dissolution, promotes interaction, and contributes to cultural changes. The authors consider organizational culture through a three-perspective framework involving integration, differentiation, and fragmentation, at the intersection of which inter-organizational culture develops. This book will provide scholars with a better understanding of the connection between relationship marketing and organizational behavior, through the emergence of a specific culture.

Business policy --- B2B (business-to-business) --- marketing --- leidinggeven --- strategisch beleid