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"Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition further expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The books will therefore include information on related quality initiatives such as: Identification of customer needs, Benchmarking & re-engineering, Strategic planning, Quality assurance, Stakeholder teams, Concurrent engineering, Cost control & productivity improvement, Six sigma, Process change initiative"--
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"Book is a handbook and reference for working certified quality inspectors as well as a study guide for those preparing to sit for their CQI exam, covering such topics as basic math, algebra, geometry,and trigonometry, measurement systems, gages and inspection equipment, calibration and MSA, blueprints and GDT, sampling, statistical process control, and quality improvement, auditing, tools, and techniques"--
Quality control --- Quality control inspectors --- Certification
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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
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Software Quality Assurance in Large Scale and Complex Software-intensive Systems presents novel and high-quality research related approaches that relate the quality of software architecture to system requirements, system architecture and enterprise-architecture, or software testing. Modern software has become complex and adaptable due to the emergence of globalization and new software technologies, devices and networks. These changes challenge both traditional software quality assurance techniques and software engineers to ensure software quality when building today (and tomorrow’s) adaptive, context-sensitive, and highly diverse applications. This edited volume presents state of the art techniques, methodologies, tools, best practices and guidelines for software quality assurance and offers guidance for future software engineering research and practice. Each contributed chapter considers the practical application of the topic through case studies, experiments, empirical validation, or systematic comparisons with other approaches already in practice. Topics of interest include, but are not limited, to: quality attributes of system/software architectures; aligning enterprise, system, and software architecture from the point of view of total quality; design decisions and their influence on the quality of system/software architecture; methods and processes for evaluating architecture quality; quality assessment of legacy systems and third party applications; lessons learned and empirical validation of theories and frameworks on architectural quality; empirical validation and testing for assessing architecture quality. Focused on quality assurance at all levels of software design and development Covers domain-specific software quality assurance issues e.g. for cloud, mobile, security, context-sensitive, mash-up and autonomic systems Explains likely trade-offs from design decisions in the context of complex software system engineering and quality assurance Includes practical case studies of software quality assurance for complex, adaptive and context-critical systems
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This thoroughly revised fourth edition of the popular book, Handbook of Software Quality Assurance, brings together the latest SQA (software quality assurance) methods, recognizing the importance of CMMIª and the ISO 900-3 standard. This unique book offers you a wide spectrum of experiences and issues presented in papers from leading experts in SQA, DQA (development quality assurance), and software development and management. The fourth edition is a significant update to past editions, bringing you the very latest on current best practices in the field. You learn the role of SQA/DQA with regard to ISO 9001-2000 requirements and the criteria from the Software Engineering Institute for the various levels of CMMIª. You also find an updated discussion on the American Society for Quality (ASQ) SQA certification program, covering the benefits of becoming an ASQ certified software quality engineer. This practical resource shows you how to move an organization from CMMIª software quality assurance compliance to developmental quality assurance compliance. The book covers the commercial standards and modern development methods of SQA and DQA, and details how SQA can be implemented in organizations large and small. This volume also helps you better understand the requirements of the ASQ's CSQE examination. From quality management concepts for IT, teaching SQA in an industrial environment, and the inspection process, to the impact of SQA certification on the hiring process, software quality metrics recommendations, and software reliability, this invaluable book serves as your a one-stop resource for complete and current software quality assurance knowledge.
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The Myths of Modern Medicine instantly captures your attention with a provocative, insider's perspective on the pervasive problems, endemic greed, and myths enshrouding our health care system. John Leifer goes beyond a mere critique, however, by providing consumers with powerful knowledge on how to get the care they need and deserve.
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