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For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.

Mental health services --- -Mental health services --- -#PBIB:2002.1 --- Behavioral health care --- Mental health care --- Psychiatric care --- Psychiatric services --- Medical care --- Quality control --- #PBIB:2002.1 --- Clinical psychology. --- Psychiatry. --- Public health. --- Social sciences. --- Clinical Psychology. --- Public Health. --- Methodology of the Social Sciences. --- Behavioral sciences --- Human sciences --- Sciences, Social --- Social science --- Social studies --- Civilization --- Community health --- Health services --- Hygiene, Public --- Hygiene, Social --- Public health services --- Public hygiene --- Social hygiene --- Health --- Human services --- Biosecurity --- Health literacy --- Medicine, Preventive --- National health services --- Sanitation --- Medicine and psychology --- Mental health --- Psychology, Pathological --- Psychiatry --- Psychology, Applied --- Psychological tests

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Providers and consumers of mental health services are increasingly making use of the internet to gather information, consult, and participate in psychotherapy. This Handbook gives practical insight into how professionals can translate their practice to an online medium. Divided into four sections, section one provides an overview of how the internet has become an integral part of people's lives, and the research to date on the use and effectiveness of counseling online, as well as idiosyncrasies of online behavior and communication. Section two discusses the ""practical"" aspects of cou

Counseling. --- Internet in psychotherapy. --- Internet (Computer network) in psychotherapy --- Psychotherapy --- Counselling --- Helping behavior --- Psychology, Applied --- Clinical sociology --- Interviewing --- Personal coaching --- Social case work