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This book presents the Recommender System for Improving Customer Loyalty. New and innovative products have begun appearing from a wide variety of countries, which has increased the need to improve the customer experience. When a customer spends hundreds of thousands of dollars on a piece of equipment, keeping it running efficiently is critical to achieving the desired return on investment. Moreover, managers have discovered that delivering a better customer experience pays off in a number of ways. A study of publicly traded companies conducted by Watermark Consulting found that from 2007 to 2013, companies with a better customer service generated a total return to shareholders that was 26 points higher than the S&P 500. This is only one of many studies that illustrate the measurable value of providing a better service experience. The Recommender System presented here addresses several important issues. (1) It provides a decision framework to help managers determine which actions are likely to have the greatest impact on the Net Promoter Score. (2) The results are based on multiple clients. The data mining techniques employed in the Recommender System allow users to “learn” from the experiences of others, without sharing proprietary information. This dramatically enhances the power of the system. (3) It supplements traditional text mining options. Text mining can be used to identify the frequency with which topics are mentioned, and the sentiment associated with a given topic. The Recommender System allows users to view specific, anonymous comments associated with actual customers. Studying these comments can provide highly accurate insights into the steps that can be taken to improve the customer experience. (4) Lastly, the system provides a sensitivity analysis feature. In some cases, certain actions can be more easily implemented than others. The Recommender System allows managers to “weigh” these actions and determine which ones would have a greater impact.

Mathematical statistics --- Consumer behavior --- Information systems --- Artificial intelligence. Robotics. Simulation. Graphics --- patroonherkenning --- neuronale netwerken --- fuzzy logic --- cybernetica --- factoranalyse --- KI (kunstmatige intelligentie) --- data acquisition --- CRM (Customer Relationship Management) --- AI (artificiële intelligentie)

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Intelligent Information Systems (IIS) can be defined as the next generation of Information Systems (IS) developed as a result of integration of AI and database (DB) technologies. IIS embody knowledge that allows them to exhibit intelligent behavior, allows them to cooperate with users and other systems in problem solving, discovery, retrieval, and manipulation of data and knowledge. For any IIS to serve its purpose, the information must be available when it is needed. This means that the computing systems used to store data and process the information, and the security controls used to protect it must be functioning correctly. This book covers some of the above topics and it is divided into four sections: Classification, Approximation and Data Security, Knowledge Management, and Application of IIS to medical and music domains.

Mathematics --- Applied physical engineering --- Engineering sciences. Technology --- Artificial intelligence. Robotics. Simulation. Graphics --- Computer. Automation --- ICT (informatie- en communicatietechnieken) --- toegepaste wiskunde --- economie --- wiskunde --- KI (kunstmatige intelligentie) --- ingenieurswetenschappen

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Data Management is the process of planning, coordinating and controlling data resources. More often, applications need to store and search a large amount of data. Managing Data has been continuously challenged by demands from various areas and applications and has evolved in parallel with advances in hardware and computing techniques. This volume focuses on its recent advances and it is composed of five parts and a total of eighteen chapters. The first part of the book contains five contributions in the area of information retrieval & Web intelligence: a novel approach to solving index selection problem, integrated retrieval from Web of documents and data, bipolarity in database querying, deriving data summarization through ontologies, and granular computing for Web intelligence. The second part of the book contains four contributions in knowledge discovery area. Its third part contains three contributions in information integration & data security area. The remaining two parts of the book contain six contributions in the area of intelligent agents and applications of data management in medical domain.

Engineering sciences. Technology --- Artificial intelligence. Robotics. Simulation. Graphics --- analyse (wiskunde) --- KI (kunstmatige intelligentie) --- ingenieurswetenschappen --- robots

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Mathematical statistics --- Consumer behavior --- Information systems --- Artificial intelligence. Robotics. Simulation. Graphics --- patroonherkenning --- neuronale netwerken --- fuzzy logic --- cybernetica --- factoranalyse --- KI (kunstmatige intelligentie) --- data acquisition --- CRM (Customer Relationship Management)

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This is the second volume of a large two-volume editorial project we wish to dedicate to the memory of the late Professor Ryszard S. Michalski who passed away in 2007. He was one of the fathers of machine learning, an exciting and relevant, both from the practical and theoretical points of view, area in modern computer science and information technology. His research career started in the mid-1960s in Poland, in the Institute of Automation, Polish Academy of Sciences in Warsaw, Poland. He left for the USA in 1970, and since then had worked there at various universities, notably, at the University of Illinois at Urbana - Champaign and finally, until his untimely death, at George Mason University. We, the editors, had been lucky to be able to meet and collaborate with Ryszard for years, indeed some of us knew him when he was still in Poland. After he started working in the USA, he was a frequent visitor to Poland, taking part at many conferences until his death. We had also witnessed with a great personal pleasure honors and awards he had received over the years, notably when some years ago he was elected Foreign Member of the Polish Academy of Sciences among some top scientists and scholars from all over the world, including Nobel prize winners. Professor Michalski's research results influenced very strongly the development of machine learning, data mining, and related areas. Also, he inspired many established and younger scholars and scientists all over the world. We feel very happy that so many top scientists from all over the world agreed to pay the last tribute to Professor Michalski by writing papers in their areas of research. These papers will constitute the most appropriate tribute to Professor Michalski, a devoted scholar and researcher. Moreover, we believe that they will inspire many newcomers and younger researchers in the area of broadly perceived machine learning, data analysis and data mining. The papers included in the two volumes, Machine Learning I and Machine Learning II, cover diverse topics, and various aspects of the fields involved. For convenience of the potential readers, we will now briefly summarize the contents of the particular chapters.

Artificial intelligence. Robotics. Simulation. Graphics --- neuronale netwerken --- fuzzy logic --- cybernetica --- KI (kunstmatige intelligentie) --- AI (artificiële intelligentie)