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How policymakers should guide, manage, and oversee public bureaucracies is a question that lies at the heart of contemporary debates about government and public administration. In their search for better systems of public management, reformers have looked in particular at the United Kingdom, Australia, and New Zealand. These countries are exemplars of the New Public Management, a term used to describe distinctive new themes, styles, and patterns of public service management. Calling for public management to become a vibrant field of public policy, this valuable book consolidates recent work on the New Public Management and provides a basis for improving research and policy debate on managing public bureaucracies. A copublication with the Russell Sage Foundation
Public administration. --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Political science --- Administrative law --- Decentralization in government --- Local government --- Public officers --- accounting. --- auditing. --- australia. --- budget. --- bureaucracy. --- civil service. --- economics. --- financial management. --- government. --- labor administration. --- new zealand. --- nonfiction. --- personnel management. --- policy debate. --- political science. --- procurement. --- public administration. --- public management. --- public policy. --- public service management. --- public service. --- united kingdom.
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This book attacks the conventional wisdom that bureaucrats are bunglers and the system can't be changed. Michael Barzelay and Babak Armajani trace the source of much poor performance in government to the persistent influence of what they call the bureaucratic paradigm—a theory built on such notions as central control, economy and efficiency, and rigid adherence to rules. Rarely questioned, the bureaucratic paradigm leads competent and faithful public servants—as well as politicians—unwittingly to impair government's ability to serve citizens by weakening, misplacing, and misdirecting accountability.How can this system be changed? Drawing on research sponsored by the Ford Foundation/Harvard University program on Innovations in State and Local Government, this book tells the story of how public officials in one state, Minnesota, cast off the conceptual blinders of the bureaucratic paradigm and experimented with ideas such as customer service, empowering front-line employees to resolve problems, and selectively introducing market forces within government. The author highlights the arguments government executives made for the changes they proposed, traces the way these changes were implemented, and summarizes the impressive results. This approach provides would-be bureaucracy busters with a powerful method for dramatically improving the way government manages the public's business.Generalizing from the Minnesota experience and from similar efforts nationwide, the book proposes a new paradigm that will reframe the perennial debate on public management. With its carefully analyzed ideas, real-life examples, and closely reasoned practical advice, Breaking Through Bureaucracy is indispensable to public managers and students of public policy and administration.
Minnesota --- Administrative Agencies --- Political Science --- Administrative agencies --- Bureaucracy --- Executive departments --- Organizational change --- Public administration. --- Management --- Minnesota. --- Management. --- United States.
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