Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library’s Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom - work to ‘get it right for their customers’. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things - and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. Discusses ‘customer service’ in a library setting Translates ‘management theory’ into useful practice information Examines building relationships, meeting customer needs, and marketing and communication Provides examples of practical experience grounded in recent, transferable experience

Academic libraries --- Management. --- College libraries --- Libraries, University and college --- University libraries --- Libraries --- Libraries and colleges --- Public libraries --- Services to colleges and universities --- Customer services.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to su

Academic libraries --- Aims and objectives. --- Evaluation. --- College libraries --- Libraries, University and college --- University libraries --- Libraries --- Libraries and colleges --- Public libraries --- Services to colleges and universities

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Academic libraries --- College libraries --- Libraries, University and college --- University libraries --- Libraries --- Libraries and colleges --- Public libraries --- Data processing --- Information services. --- Services to colleges and universities --- Google Apps

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Presents the findings from a survey of 314 deans, department chairmen, provosts, registrars, trustees, chancellors, vice presidents, administrative department directors and other upper level administration and management from more than 50 research universities in the USA, Canada, the UK, Ireland and Australia.

Academic libraries --- Library surveys --- College libraries --- Libraries, University and college --- University libraries --- Libraries --- Libraries and colleges --- Public libraries --- Evaluation. --- Services to colleges and universities

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

No detailed description available for "Developing Information Leaders".

Academic libraries --- College libraries --- Libraries, University and college --- University libraries --- Libraries --- Libraries and colleges --- Public libraries --- Personnel management. --- Services to colleges and universities