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Book
Knowledge Management, Trust and Communication in the Era of Social Media
Author:
Year: 2020 Publisher: Basel, Switzerland MDPI - Multidisciplinary Digital Publishing Institute

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Abstract

The article entitled "Selected Aspects of Evaluating Knowledge Management Quality in Contemporary Enterprises" broadens the understanding of knowledge management and estimates select aspects of knowledge management quality evaluations in modern enterprises from theoretical and practical perspectives. The seventh article aims to present the results of pilot studies on the four largest Information Communication Technology (ICT) companies' involvement in promoting the Sustainable Development Goals (SDGs) through social media. Studies examine which communication strategy is used by companies in social media. The primary purpose of the eighth article is to present the relationship between trust and knowledge sharing, taking into account the importance of this issue in the efficiency of doing business. The results showed that trust is vital in sharing knowledge and essential in achieving a high-performance efficiency level. The ninth article presents the impact of social media on consumer choices in tourism and tourist products' specificity. The study's main purpose was to indicate the most commonly used social media in selecting a tourist destination and implementing Generation Y's journey. The 10th article aims to identify the most critical purposes of using social media by responding to women's attitudes according to age and their respective countries' economic development. The research was done through an online survey in 2017–2018, followed by an analysis of eight countries' results. The article entitled "Integrated Question-Answering System for Natural Disaster Domains Based on Social Media Messages Posted at the Time of Disaster" presents the framework of a question-answering system that was developed using a Twitter dataset containing more than 9 million tweets compiled during the Osaka North Earthquake that occurred on 18 June 2018. The authors also study the structure of the questions posed and develop methods for classifying them into particular categories to find answers from the dataset using an ontology, word similarity, keyword frequency, and natural language processing. The book provides a theoretical and practical background related to trust, knowledge management, and communication in the era of social media. The editor believes that the collection of articles can be relevant to professionals, researchers, and students' needs. The authors try to diagnose the situation and show the new challenges and future directions in this area.


Book
Managing Public Trust
Authors: --- ---
ISBN: 3319704842 3319704850 Year: 2018 Publisher: Cham : Springer International Publishing : Imprint: Palgrave Macmillan,

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This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts. Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management.  Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands.  Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology.

Keywords

Political science. --- Public policy. --- Social policy. --- Public administration. --- Economic sociology. --- Political sociology. --- Political Science and International Relations. --- Public Policy. --- Governance and Government. --- Political Sociology. --- Social Policy. --- Organizational Studies, Economic Sociology. --- Public Administration. --- Mass political behavior --- Political behavior --- Political science --- Sociology --- Economic sociology --- Economics --- Socio-economics --- Socioeconomics --- Sociology of economics --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Administrative law --- Decentralization in government --- Local government --- Public officers --- National planning --- State planning --- Economic policy --- Family policy --- Social history --- Administration --- Civil government --- Commonwealth, The --- Government --- Political theory --- Political thought --- Politics --- Science, Political --- Social sciences --- State, The --- Sociological aspects --- Social aspects --- Trust --- Political participation. --- Citizen participation --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political rights --- Social participation --- Political activists --- Politics, Practical --- Trust (Psychology) --- Attitude (Psychology) --- Emotions --- Social aspects. --- Political aspects.

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