Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. Een slimme, compacte gids over deze toonaangevende standaard op het gebied van IT-Servicemanagement.Wat zijn de essentiële servicemanagement processen? Wat is de ?lifecycle approach??

Computer service industry -- Management. --- Information technology -- Quality control -- Standards.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Z6

Information technology -- Management. --- Information technology -- Quality control -- Standards. --- IT infrastructure library.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived.

Information technology -- Management. --- Information technology -- Quality control -- Standards. --- Management information systems. --- Information technology --- Management --- Standards --- Quality control.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Quality systems and standards have a significant impact on market access, export growth, productivity, industrial upgrading, diffusion of innovation, and other central ingredients for reducing poverty and enhancing country competitiveness. This book provides a comprehensive evaluation and blueprint for implementing quality systems for private sector development and trade and competition initiatives. By thoroughly analyzing the diversity of institutions, linkages, and arrangements involved in quality systems and by identifying success factors in country quality strategies, this book provides a

Economic policy and planning (general) --- Foreign trade. International trade --- Competition, International. --- Quality control -- Standards. --- Quality control. --- Quality control --- Competition, International --- Poverty --- Mechanical Engineering --- Engineering & Applied Sciences --- Industrial & Management Engineering --- Standards --- Poverty. --- Standards. --- Destitution --- International competition --- World economics --- Wealth --- Basic needs --- Begging --- Poor --- Subsistence economy --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- International relations --- International trade --- War --- Economic aspects