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Complaint management : the heart of CRM
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Authors:
Stauss, Bernd
---
Seidel, Wolfgang
ISBN: 9780324202649 0324202644 Year: 2004 Publisher: Cincinnati (Ohio) Thompson/South-Western
ISBN: 9780324202649 0324202644 Year: 2004 Publisher: Cincinnati (Ohio) Thompson/South-Western
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Abstract
Keywords
Consumer complaints. --- Customer relations --- Consumentengedrag. --- Management. --- Consumer complaints --- Management
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