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dissertation (5)

book (4)


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2021 (1)

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Dissertation
The effect of customer misbehavior in access-based services : replication study
Authors: --- --- ---
Year: 2019 Publisher: Liège Université de Liège (ULiège)

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Abstract

Ce mémoire traite des mauvais comportements des utilisateurs de véhicules partagés au sein de l'économie du partage.


Dissertation
Quels sont les impacts d'un sponsoring dans le domaine de l'eSport sur l'image de marque d'une entreprise non endémique ?
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Abstract

The main objective of this thesis is to determine whether the exposure of potential consumers to a stimulus presenting an alliance of the image of a non-endemic brand with the image of eSport, in the context of sponsorship, has an influence on the image of the non-endemic brand.


Dissertation
How to bring cultural heritage back to life ? An exploratory investigation of the Palace Museum in Biejing on the enhancement of museum brand equity through brand extension strategy
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Abstract

In China, with the improvement of material living standards, the spiritual and cultural needs of the public have grown rapidly. Their cultural consumption abilities have been greatly enhanced, and the aesthetic level has been continuously improved. Today, in order to revitalize cultural heritages and meet the spiritual needs of the new generation, many museums have begun their own branding path. And brand extension is one of the strategies commonly used. This thesis takes the Palace Museum in Beijing as an example, through interviews with three stakeholders, explores the impact of brand extension on the brand equity of museums, and gives suggestions on how museums can use brand extension strategies to enhance their brand equity.
This paper believes that museum branding is an inevitable trend. And the use of brand extension strategy is a feasible solution. In order to allow museums to effectively use brand extension strategies to enhance brand equity, this paper develops a brief implementation process and emphasizes the priority of each process for the reference of people concerned.
Finally, this thesis hopes to attract the attention of museums and stakeholders in the cultural and creative industries, and suggests that they reasonably avoid the problems mentioned in this paper when implementing museum’s brand extension strategy.


Dissertation
Overcoming consumers's perceived contamination barriers to access-based services : the role of brand equity
Authors: --- --- ---
Year: 2017 Publisher: Liège Université de Liège (ULiège)

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Abstract

Abstract

Access-based services (ABS), which offer multiple consumers the temporary use of products without transfer of ownership, are becoming increasingly popular. Yet, consumers seem reluctant to fully embrace these service innovations and as a result, numerous access-based businesses experience failure. Recent studies identify consumer contamination concerns as a specific psychological barrier that hinders customers from adopting ABS. Fears of contamination arise when a person perceives that actual or imagined contact between an object and another person occurred, leading to a transfer of germs or residues. However, research on contamination in an ABS context is only emerging and empirical evidence on how to successfully overcome the contamination barrier is lacking. This study contributes to prior research by investigating brand equity as a firm strategy aimed at overcoming the contamination barrier to ABS. Thereby, a product’s physical proximity is examined as a factor influencing consumer contamination concerns. Moreover, this study explores the mediating role of customer stereotypes in the relationship between brand equity and contamination concerns. The results of a scenario-based experiment (N = 296) reveal that products characterized by close physical proximity to one’s body elicit higher feelings of contamination among customers. Furthermore, the study results confirm brand equity to be an effective firm strategy to reduce consumer contamination concerns in ABS for products characterized by close as well as far physical proximity. Warmth and competence stereotypes act as critical mediators in the relation between brand equity and consumer contamination concerns. The results suggest that service providers should consider contamination effects when developing their product strategy and invest in brand building strategies as well as strategies cultivating favorable brand stereotypes to mitigate the contamination barrier and to boost the adoption rate of their service innovations.


Dissertation
L'influence des produits de luxe contrefaits sur la perception des consommateurs marocains dans le domaine du prêt-à-porter
Authors: --- --- ---
Year: 2018 Publisher: Liège Université de Liège (ULiège)

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Abstract

The results of this study show that consumer perception of counterfeit products has a
negative effect on the brand equity of luxury brands. The impact of counterfeit products
on brand associations of authentic brands (1,4%) and perceived quality (6,8%) is small,
but it’s statistically significant. However, our results don’t indicate that the negative
perception of counterfeit products has an influence on the social status of owning
luxury brands, the demand of luxury products and the ownership of authentic brands. In
other words, there is no evidence of what are the consequences of counterfeit products
on the customer-based brand equity (CBBE) of luxury brands. Furthermore, our
findings show that women and young people (from 18 to 35 years old) are more willing
to buy fake products than men and elderly people (upper than 36 years old).
Nevertheless, we don’t find any relationship between the level of education and the
intention to purchase counterfeit goods. In fact, some people has a high level of
education but they still buy these products.


Book
Customer Loyalty and Brand Management
Authors: ---
ISBN: 3039213369 3039213350 Year: 2019 Publisher: MDPI - Multidisciplinary Digital Publishing Institute

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Abstract

Loyalty is one of the main assets of a brand. In today’s markets, achieving and maintaining loyal customers has become an increasingly complex challenge for brands due to the widespread acceptance and adoption of diverse technologies by which customers communicate with brands. Customers use different channels (physical, web, apps, social media) to seek information about a brand, communicate with it, chat about the brand and purchase its products. Firms are thus continuously changing and adapting their processes to provide customers with agile communication channels and coherent, integrated brand experiences through the different channels in which customers are present. In this context, understanding how brand management can improve value co-creation and multichannel experience—among other issues—and contribute to improving a brand’s portfolio of loyal customers constitutes an area of special interest for academics and marketing professionals. This Special Issue explores new areas of customer loyalty and brand management, providing new insights into the field. Both concepts have evolved over the last decade to encompass such concepts and practices as brand image, experiences, multichannel context, multimedia platforms and value co-creation, as well as relational variables such as trust, engagement and identification (among others).


Book
Sustainability of Rural Tourism and Promotion of Local Development
Author:
Year: 2021 Publisher: Basel, Switzerland MDPI - Multidisciplinary Digital Publishing Institute

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Abstract

This Special Issue contains articles include, but not limited to, empirical, analytical, or design-oriented approaches to the following topics: Monitoring of carrying capacity and mechanisms for managing tourist flows in rural areas; Systems and tools to measure the social, economic, and environmental sustainability of rural tourism; Integration between public tourism policies and private strategies in the promotion and implementation of sustainable practices; Policies for promoting public participation in the planning and development of sustainable rural tourism; The impacts of tourism on traditional agricultural activities; Identity enhancement of the territory and its productions; "Good practices" in the implementation of rural tourism sustainability.

Keywords

Development economics & emerging economies --- rural revitalization --- rural tourism --- heritage preservation --- cinema --- filmic discourses --- rural areas --- landscapes --- gendered interpretation --- territorial identity --- Camino de Santiago --- sustainability --- landscape --- brand equity --- organic agriculture --- peripheral areas --- local development --- heritagisation --- sustainable rural tourism --- stakeholders --- disaffected citizens --- sustainable development --- Triple Bottom Line --- rural development --- agriculture --- sustainability matrix --- cultural ecosystem services --- ecosystem --- Nemunas Delta --- Curonian Lagoon --- permaculture --- downshifting --- development --- local resources --- marginal areas --- National Strategy for Inner Areas (SNAI --- Strategia Nazionale per le Aree Interne) --- sustainable local development --- experiential tourism --- Romania --- case study --- territorial valorization --- rural hospitality services --- Transylvania --- sport --- tourism --- "borgo" --- tourism development --- rural area --- sustainable tourism --- periurban --- multifunctional agriculture --- periurban parks --- rural revitalization --- rural tourism --- heritage preservation --- cinema --- filmic discourses --- rural areas --- landscapes --- gendered interpretation --- territorial identity --- Camino de Santiago --- sustainability --- landscape --- brand equity --- organic agriculture --- peripheral areas --- local development --- heritagisation --- sustainable rural tourism --- stakeholders --- disaffected citizens --- sustainable development --- Triple Bottom Line --- rural development --- agriculture --- sustainability matrix --- cultural ecosystem services --- ecosystem --- Nemunas Delta --- Curonian Lagoon --- permaculture --- downshifting --- development --- local resources --- marginal areas --- National Strategy for Inner Areas (SNAI --- Strategia Nazionale per le Aree Interne) --- sustainable local development --- experiential tourism --- Romania --- case study --- territorial valorization --- rural hospitality services --- Transylvania --- sport --- tourism --- "borgo" --- tourism development --- rural area --- sustainable tourism --- periurban --- multifunctional agriculture --- periurban parks


Book
Sustainable Tourism in the Social Media and Big Data Era
Authors: ---
Year: 2020 Publisher: Basel, Switzerland MDPI - Multidisciplinary Digital Publishing Institute

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Abstract

• The aim of this Special Issue is to examine the current major topics concerning the use of social media and big data in sustainable tourism practices and to encourage interdisciplinary discussion among researchers regarding these issues. • This Special Issue covers all relevant areas of the debate, including 15 selected papers based on the following core ideas: smart tourism and big data, social media in the tourism industry, and online reviews and tourist behaviors. • This Special Issue discusses wide-ranging topics and research questions with regard to the smart tourism city, the impact of social media, online reviews, and tourist behaviors, and it represents a call to action for scholars to engage with broader social issues.

Keywords

Humanities --- Social interaction --- shared short-term rental --- sustainable tourism --- online reviews --- purchase decisions --- social networks --- social media --- Twitter --- tourism --- volunteered geographic information --- OpenStreetMap --- nighttime light remote sensing --- social media usage characteristics --- Big Five personality traits --- personality characteristics --- social characteristics --- information characteristics --- e-WOM --- trust --- brand equity --- brand awareness --- brand image --- topic modeling --- latent Dirichlet allocation --- tourism 4.0 --- online travel agency --- online review --- text analytics --- improve customer satisfaction --- inductive approach --- dimensions of interest --- era of big data --- cultural consensus --- cultural consonance --- online hotel reviews --- trustworthiness --- technology acceptance model --- Generation Y --- overtourism --- organization-public relationship --- place-visitor relationship --- crowdfunding --- consumption value --- inner innovativeness --- perceived risk --- the intention to visit festival --- oblique photography --- mobile applications --- musicals --- city branding --- SNSs --- orientation --- smart tourism city --- smart tourism --- smart city --- sustainable development --- COVID-19 --- tourist destinations --- destination image --- stakeholders --- rural tourism --- social networking service --- theory of planned behavior --- social media use --- graffiti --- text mining --- social network analysis --- travel reality variety program --- viewing motivation --- viewing satisfaction --- presence --- attitude toward tourism destination --- spatial variance --- multiscale GWR --- sharing economy --- Airbnb --- shared short-term rental --- sustainable tourism --- online reviews --- purchase decisions --- social networks --- social media --- Twitter --- tourism --- volunteered geographic information --- OpenStreetMap --- nighttime light remote sensing --- social media usage characteristics --- Big Five personality traits --- personality characteristics --- social characteristics --- information characteristics --- e-WOM --- trust --- brand equity --- brand awareness --- brand image --- topic modeling --- latent Dirichlet allocation --- tourism 4.0 --- online travel agency --- online review --- text analytics --- improve customer satisfaction --- inductive approach --- dimensions of interest --- era of big data --- cultural consensus --- cultural consonance --- online hotel reviews --- trustworthiness --- technology acceptance model --- Generation Y --- overtourism --- organization-public relationship --- place-visitor relationship --- crowdfunding --- consumption value --- inner innovativeness --- perceived risk --- the intention to visit festival --- oblique photography --- mobile applications --- musicals --- city branding --- SNSs --- orientation --- smart tourism city --- smart tourism --- smart city --- sustainable development --- COVID-19 --- tourist destinations --- destination image --- stakeholders --- rural tourism --- social networking service --- theory of planned behavior --- social media use --- graffiti --- text mining --- social network analysis --- travel reality variety program --- viewing motivation --- viewing satisfaction --- presence --- attitude toward tourism destination --- spatial variance --- multiscale GWR --- sharing economy --- Airbnb


Book
Sustainable Cultural Management
Authors: --- ---
ISBN: 303921599X 3039215981 Year: 2019 Publisher: MDPI - Multidisciplinary Digital Publishing Institute

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Abstract

The connections between culture and sustainability have been in the public agenda since the 20th century. However, whilst global sustainability programmes at international institutional levels are yet to recognise the role of culture in their sustainability policies, the bid (albeit failed) in the early 2000s to formally add “culture” to the trilogy of sustainability pillars (economic, social, and environmental) mobilised a new discourse for the reframing of cultural policy narrative, which in turn urged a reassessment of methods of cultural management reflecting the same concerns among the sector’s grassroots. The idea of sustainability and culture working together and their envisioned role in future-proofing society and human development captured the imagination of cultural commentators, policy makers and practitioners alike, keen to fulfil these principles “out there”—in cultural organizations and events mega and small, in cities and regions, local and global. The papers in this Special Issue reflect this appeal. This publication covers a wide selection of issues related to sustainable cultural management, which means that it can be recommended to a varied audience. First of all, it can be recommended to managers experienced in cultural management, where success is measured more by the degree of mission accomplishment and the social benefits achieved rather than by profit. Another group comprises the employees of cultural organizations who want to improve their knowledge of sustainable cultural management. This Special Issue can also be recommended to artists, researchers, students, state and local government employees, founders and patrons of art, and all those who want to understand the importance of sustainable cultural management.

Keywords

cultural communities of practice --- n/a --- management by project --- marketing concept --- attitudes --- film industry --- museums --- sustainable urban sculpture development --- foresight study --- European Capital of Culture --- patronage --- cross-border market for cultural services --- cultural offer --- Urban sculpture planning system --- Liverpool --- cultural and creative industries --- culture 1.0–3.0 --- contemporary art market --- cultural offer diversity --- heritage --- Delphi method --- sustainability --- grid-group cultural theory --- sustainable development --- creative-cultural industries --- ABC model --- social media content exploration --- integration --- town divided by a border --- EU cohesion policies --- social project culture --- public art --- qualitative research methods --- 3C Sustainable System --- cultural institutions --- cultural policy --- cognitive sociology --- old industrial areas --- culture-led regeneration --- China --- cultural participation --- cultural sustainability --- behavioral and emotional participation --- event --- social media --- public participation --- Shigatse city --- sustainable management of culture --- Katowice --- management of culture --- effectiveness --- post-transformation areas --- Cieszyn-?eský T?šín --- pro-environmental behavior --- cultural distance theory --- Romania --- art galleries --- Ostrava --- consumer-based brand equity --- sustainable management --- culture consumer --- factor analysis --- environment --- cultural services --- management --- culture --- philharmony --- crowdfunding --- sustainable consumption --- evolution path --- CBBE --- attractivity --- abstract and concrete information

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