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This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.

Libraries --- Information services --- Library administration. --- Public services (Libraries) --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Library management --- Management --- Information services instruction --- Orientation (Information services) --- User education (Information science) --- Information science --- Library orientation --- Patron satisfaction in libraries --- User satisfaction in libraries --- Satisfaction --- User satisfaction. --- User education. --- Public services --- Services to users --- Services for --- Administration --- Organization --- Study and teaching --- Patron satisfaction --- Bibliothèques --- Services d'information --- Satisfaction des utilisateurs --- Formation des utilisateurs