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Discover how to set up core Dynamics 365 Customer Engagement functionality and learn how to build more customized processes on top of the standard capabilities. This book starts by showing you how to set up the Dynamics 365 Online system for sales, customer service, marketing, field service, and Outlook integration. In the second section, you’ll work through UI customizations, process automation and reporting in Dynamics 365 CE. Learn about the App Framework, how to create model-driven apps and how to get started with the Common Data Service for Apps. Leverage Microsoft Flow within Dynamics 365 CE to create loosely coupled business applications using automation from Microsoft and third-party services. After reading Dynamics 365 CE Essentials, you will have mastered the core functionality available in Dynamics 365 CE and be able to set it up for a number of different scenarios. You will: • Set up the core standard features of Dynamics 365 CE • Create model-driven apps within Dynamics 365 customized to specific business needs • Customize Dynamics 365 CE and leverage process automation functionality through the UI • Learn about the Common Data Service for Apps.

Customer relations --- Management. --- CRM (Customer relationship management) --- Customer relationship management --- Microsoft software. --- Microsoft .NET Framework. --- Computer science. --- Database management. --- Microsoft and .NET. --- Computer Applications. --- Database Management. --- Data base management --- Data services (Database management) --- Database management services --- DBMS (Computer science) --- Generalized data management systems --- Services, Database management --- Systems, Database management --- Systems, Generalized database management --- Electronic data processing --- Informatics --- Science --- Computer software --- Application software. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Microsoft. --- Computer and Information Systems Applications. --- Microsoft CRM.

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Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.

Information Technology --- Computer Science (Hardware & Networks) --- General and Others --- Customer relations. --- Customer relations --- Relationship marketing --- Commerce --- Engineering & Applied Sciences --- Business & Economics --- Marketing & Sales --- Computer Science --- Management --- Computer programs --- Relationship marketing. --- Computer programs. --- Microsoft CRM. --- Microsoft Dynamics CRM --- Computer science. --- Computer Science. --- Computer Science, general. --- Informatics --- Science --- Marketing --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Microsoft software. --- Microsoft .NET Framework. --- Microsoft and .NET. --- e-Commerce/e-business. --- Computer software --- E-commerce. --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Information superhighway