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Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.

County services --- Municipal services --- Public opinion --- Human services. --- Consumer satisfaction. --- Public welfare administration. --- Total quality management in human services. --- Human services --- Public welfare --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Services, Human --- Management --- Administration --- Social Sciences --- Political Science

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This book examines the roles, responsibilities and accountabilities of Australian cabinet ministers. It examines the sorts of jobs ministers do, what is expected of them, what they expect of the job and how they (are supposed to) work together as a team. It considers aspects of how they are chosen to become ministers; how they are scrutinised by parliament and the media; and how ministers themselves view accountability. It also looks at the causes of calls for ministers to resign, examines scandals around ministers and assesses ministerial accountability.

Politicians - Australia - Ethical behavior. --- Government - General --- Law, Politics & Government --- Political Institutions & Public Administration - General --- Political consultants --- Politicians --- Political ethics --- Government - Non-U.S. --- Government - Asia --- Ethical behavior --- Public opinion --- Conduct of life. --- Public opinion. --- Australia --- Politics and government. --- Politics and government --- Ethics, Political --- Ethics in government --- Government ethics --- Political science --- Politics, Practical --- Advisors, Political --- Campaign consultants --- Political advisors --- Moral and ethical aspects --- New Holland --- Osṭralyah --- Usṭralyah --- Australie --- Avstralii︠a︡ --- Nova Hollandia --- Commonwealth of Australia --- Australiese Gemenebes --- أستراليا --- Usturāliyā --- كومنولث الأسترالي --- Kūmunwālth al-Usturālī --- Аўстралія --- Aŭstralii︠a︡ --- Australija --- Австралийски съюз --- Avstraliĭski sŭi︠u︡z --- Австралийският съюз --- Avstraliĭskii︠a︡t sŭi︠u︡z --- Mancomunitat d'Austràlia --- Awstralya --- Komonwelt sa Awstralya --- Australské společenství --- Australien --- Aŭstralio --- Komunejo de Aŭstralio --- Komunaĵo de Aŭstralio --- Austraalia --- Austraalia Ühendus --- Αυστραλία --- Aystralia --- Κοινοπολιτεία της Αυστραλίας --- Koinopoliteia tēs Aystralias --- אוסטרליה --- קהיליית אוסטרליה --- Ḳehiliyat Osṭralyah --- ʻAukekulelia --- Ausztrália --- Ausztrál Államszövetség --- Ástralía --- Samveldið Ástralía --- Negara Persemakmuran Australia --- Persemakmuran Australia --- Austrālijas Savienība --- Australijos Sandrauga --- Австралија --- Avstralija --- Комонвелтот на Австралија --- Komonveltot na Avstralija --- Државна заедница Австралија --- Državna zaednica Avstralija --- Aostralia --- Komanwel Australia --- Awstralja --- Ahitereiria --- Whakaminenga o Ahitereiria --- Австралия --- Австралийский Союз --- Avstraliĭskiĭ Soi︠u︡z --- Mancomunidad de Australia --- Awstralia --- Cymanwlad Awstralia --- Australian Government --- Government of Australia --- オーストラリア --- Ōsutoraria --- Statesmen --- Ethics --- Civics --- Consultants --- Австралийски съюз --- Австралийският съюз --- Австралийский Союз

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'Justice' and 'democracy' have alternated as dominant themes in political philosophy over the last fifty years. Since its revival in the middle of the twentieth century, political philosophy has focused on first one and then the other of these two themes. Rarely, however, has it succeeded in holding them in joint focus. This volume brings together leading authors who consider the relationship between democracy and justice in a set of specially written chapters. The intrinsic justness of democracy is challenged, the relationship between justice, democracy and impartiality queried and the relationship between justice, democracy and the common good examined. Further chapters explore the problem of social exclusion and issues surrounding sub-national groups in the context of democracy and justice. Authors include Keith Dowding, Richard Arneson, Norman Schofield, Albert Weale, Robert E. Goodin, Jon Elster, David Miller, Phillip Pettit, Julian LeGrand and Russell Hardin.

Justice --- Democracy --- #SBIB:051.AANKOOP --- #SBIB:324H20 --- #SBIB:17H20 --- #SBIB:17H3 --- Politologie: theorieën (democratie, comparatieve studieën….) --- Sociale wijsbegeerte: algemeen --- Politieke wijsbegeerte --- Injustice --- Conduct of life --- Law --- Common good --- Fairness --- Self-government --- Political science --- Equality --- Representative government and representation --- Republics --- Democracy. --- Dowding, Keith M. --- Justice. --- Human Rights --- Law, Politics & Government --- Social Sciences --- Political Science