Union Catalogue of Belgian Libraries
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Consumer behavior : a framework
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Consumer behavior
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Book
Managing customer value : one stage at a time
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Book
Influence : science and practice
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Emotional decisions: tradeoff difficulty and coping in consumer choice
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Customer service: a practical approach
Author:
Harris, Elaine K.
ISBN: 0130826650
Year: 2000
Publisher: Upper Saddle River, N.J. Prentice Hall
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Objects of desire: consumer behaviour in shopping centre choices
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The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization
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Customer intelligence: from data to dialogue
Author:
Kelly, Seán
ISBN: 0470018585 9780470018583
Year: 2006
Publisher: Chichester Wiley
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The 50-plus market: why the future is age neutral when it comes to marketing & branding strategies
Author:
Stroud, Dick
ISBN: 074944939X 9780749449391
Year: 2007
Publisher: London Kogan Page
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