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UHasselt (2)

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book (2)

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1994 (2)

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Synchroservice! The innovative way to build a dynasty of customers
Authors: Schonberger, Richard J. --- Knod, Edward M.
ISBN: 0786302453 Year: 1994 Publisher: Burr Ridge, Ill. Irwin

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Abstract

Keywords
Consumer behavior --- Service industry --- Customer services. --- Total quality management. --- Customer services --- Total quality management

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Operations management: continuous improvement
Authors: Schonberger, Richard J. --- Knod, Edward M.
ISBN: 0256112185 0256137803 0256156026 Year: 1994 Publisher: Burr Ridge, Ill. Irwin

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Keywords
Production management. --- Planning (firm) --- Operational research. Game theory --- Production management

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