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This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.

Online dispute resolution. --- Consumer protection --- ODR (Online dispute resolution) --- Online dispute resolution --- Dispute resolution (Law) --- Consumer law --- Trade regulation --- Law and legislation. --- Law and legislation

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Alternative dispute resolution has become a focal point in politics and business. On the European level laws to support it were passed in 2013. This thesis describes the extensive background behind these developments, discusses the various methods used in theory and practice, and explores possible ways the procedure could be carried out online. At the same time, it also shows what sort of changes are necessary to smooth the path for future dispute resolution on the Internet. Alternative Streitbeilegung ist in den Fokus von Politik und Wirtschaft gerückt, auf europäischer Ebene wurden im Jahr 2013 Rechtsakte zu deren Förderung beschlossen. Die Arbeit gibt ein umfassendes Hintergrundbild zu diesen Entwicklungen, erörtert die verschiedenen Methoden in Theorie und Praxis und widmet sich den Möglichkeiten der Online-Durchführung der genannten Verfahren. Es wird gezeigt, welche Änderungen notwendig sind, um der Streitbeilegung im Internet den Weg in die Zukunft zu ebnen.

Online dispute resolution. --- Dispute resolution (Law). --- Dispute resolution (Law) --- History. --- ADR (Dispute resolution) --- Alternative dispute resolution --- Appropriate dispute resolution --- Collaborative law --- Conflict resolution --- Dispute processing --- Dispute settlement --- Justice, Administration of --- Mediation --- Neighborhood justice centers --- Third parties (Law) --- ODR (Online dispute resolution) --- Online dispute resolution --- Law and legislation

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Arbitration in the Digital Age analyses how technology can be efficiently and legitimately used to further sound arbitration proceedings. The contributions, from a variety of arbitration scholars, report on current developments, predict future trends, and assesses their impact from a practical, legal, and technical point of view. The book also discusses the relationship between arbitration and the Internet and analyses how social media can affect arbitrators and counsel's behaviour. Furthermore, it analyses the validity of electronic arbitration and awards, as well as Online Arbitration (OArb). The volume establishes, on a very practical level, how technology could be used by arbitration institutions, arbitrators, parties to an arbitration and counsel. This book will be of special interest to arbitrators and lawyers involved in international commercial arbitration.

Arbitration and award --- Dispute resolution (Law) --- Online dispute resolution. --- ODR (Online dispute resolution) --- Online dispute resolution --- ADR (Dispute resolution) --- Alternative dispute resolution --- Appropriate dispute resolution --- Collaborative law --- Conflict resolution --- Dispute processing --- Dispute settlement --- Justice, Administration of --- Mediation --- Neighborhood justice centers --- Third parties (Law) --- Arbitral awards --- Awards and arbitration --- Commercial arbitration --- Civil procedure --- Commercial law --- Compromise (Law) --- Automation. --- Law and legislation